Charlestown Ace

I recently visited my local Ace Hardware store for a couple of hardware-related issues, and I can't express how grateful I am for their unparalleled service, problem-solving, and customer care. It's rare these days to find a business that genuinely values its customers and puts them first, and Ace Hardware truly excels in this regard, making it a standout option for meeting all your hardware needs.

One of the tasks I needed help with was getting a key copied. The staff at Ace Hardware made the entire process smooth and hassle-free, ensuring that the key was accurately and efficiently duplicated. Not only that, but the team was also able to assist me in locating a matching screw I needed, demonstrating their knowledge about their products and their attention to detail.

What really impressed me, however, was their willingness to go the extra mile. After finding the correct screws, one of the employees kindly offered to help me install the three missing screws onto the device I needed them for. You don't often come across businesses where employees willingly invest extra time and effort in helping customers, and it truly sets Ace Hardware apart from other hardware stores.

My experience at Ace Hardware was nothing short of exceptional. The staff were knowledgeable, courteous, and went above and beyond to assist me with my needs. If you're in need of hardware supplies, services or assistance, I wholeheartedly recommend Ace Hardware - you won't be disappointed!

Had a great experience at Charlestown Ace yesterday. Tyler helped me with everything I needed and made a stressful move in day much easier. He was knowledgeable, helpful, efficient and quick, and a pleasure to work with. Highly recommend going to this store for solutions to your home/hardware needs!

Terrific asset to 02129, both the stock
AND helpful staff. Can’t ever imagine Charlestown without this excellent hardware store that’s easily accessible to all.

Great service at this location. Tyler was incredibly helpful and went above and beyond helping us get the part we needed.

I went to return something and their system was down. They couldn’t process an online return. Courtney helped me and was very nice, despite my attitude. She took the item and I left. She called later on; let me know the return was processed and I was all set. I really appreciate the customer service. All the employees are always friendly & helpful here too.

Norma does a fantastic job making sure the store is stocked with the items we need as a community and she either has an eye for talent or goes to great lengths to train her staff (or both!) because this really is a place with helpful folks!

Great clean store just a short walk from the Bunker Hill Monument. I needed a wrench to fix my bike while on the Freedom Trail and this Ace was ideally located.

ACE is actually THE PLACE. Norma the Owner is a great lady and the entire staff are top notch. They got most of what you need and carry quality. A clean well-lighted place. If they don’t have it they will get it for you in like 2 days usually. They do the UPS drop-offs and tons off other services ie screen repair and knife sharpening.

I've been working on a boat project located about a mile from this hardware store. I seem to visit there at least every other day, looking for one part or another. Not only is the staff friendly, knowledgeable and helpful, but the store is also well provisioned with hardware. Great stuff! Thanks for your help over the past year!

It's a great store to have in our town.

Love that there are always knowledgeable associates to help;. Can find everything you need here. And parking is easy.

OK, so I live in Virginia, but this Ace is owned and operated by my wife's family. Great people and we always find something we need on each visit.

I found what I was looking for a project I was doing and the price super reasonable. The staff is very friendly, super helpful I found what I need it for the project I was making I recommend this to anyone who lives in the neighborhood.

I think they are selling the place.

Great staff

It is great to have a local hardware store. It's convenient and it's a nice alternative to the big box stores. The staff is attentive and helpful.

Found what we needed, cashier's were helpful. In and out.

Convenient, not too expensive with helpful staff. They also stock a wide selection of tools and home appliances.

Very helpful employees, nicely located, you'll find anything you need.

Surprisingly, they fit a lot into this small space, and the people who work there are very friendly and helpful.