LEE BUILDING PRODUCTS

After a few weeks of uncertainty on my part. A BIG THANKS TO Aaron he came thru for me an got my brick an other supplies delivered . thanks to Michael for finding a close match an to tim the delivery guy so professional thanks again Aaron .

Quick and easily loaded!

Always good service!

Great service. Jenny was great and helped me determine the number of firebrick for my fire pit project.

Very friendly staff and easy to select stone we wanted. Michael was helpful and easy to work with

They know there stuff

Got the stuff your needing

I'm an individual, while most of their customers are builders or contractors. They seem to be used to dealing more with builders, but they tried to help us out to make up for our lack of expertise. Our sales rep came out to do measurements and offer advice that really helped shape the project and give us direction. There were a few imperfections after delivery, but everything came together and the result looks good.
- They had a 30% restocking fee at the time, which was supposed to include return freight. We brought back 6 (of 12) bags of unused masonry cement that were not needed. We weren't told about the fee or that they could pick them up, so we were surprised to not get a full refund once we hauled them there. They are planning to change the policy to 20% (plus return freight for anything they have to pick up) which seems more reasonable.
- Several limestone slabs had chips on the corners and edges. We changed the design to make them work, so it wasn't a problem for us. I was a little surprised that it is considered normal to deliver them this way, but they would have been willing to swap them out if we had requested it.
- The pallet with the stone had a layer of white powder covering 1/4 of it, which took extra time to clean off. It was still pretty dark when it was delivered, so we didn't see it until later. They probably would have fixed this problem if we had asked, but it wasn't worth the delay.
- Delivery was quoted at 5-7 weeks and it was about that long. Communication was pretty good throughout that time, though there is no mechanism to know the exact date of arrival ahead of time so it can be tricky to schedule masonry work until the product is actually received from their supplier. (Unless you want to pay more to have it shipped separately)