Physicians Regional - Marco Island

I have been here a few times after going to the other urgent care on the Island that charges like a hospital. I have seen Janet Ferro in the beginning several times and always very pleasant and one time I had a really bad rash from a mango tree and she called me at home to see how I was doing! I have also seen Dr. Webb who also has an office in Naples and was the only doctor I could get in to see in an emergency after a hospital visit. He was very patient and kind and explains things. I have now made him my primary. I have been very pleased so far with everything.

I had a situation arise where I needed to see a doctor while visiting Marco, decided to go here, so glad I did, they did lab work , I got results immediately,saw dr Kristen Lika, sooo professional, spent a lot of time with me, explained so I could understand. I called back the next day with a question, and talked to her over phone, never happens at home, I recommend highly, which I could take her home to be my primary doctor ❤

The staff, nurse, and Dr. Ferro were so kind and thorough. We were here on vacation and my son came in with a fever and threw up in the car on the way over. They helped me carry him in and back out to the car after the appointment, and they gave him a gown to wear home since his clothes were thrown up on. They ran all tests while making him feel comfortable. Truly appreciated their care.

Janet Ferro, Nurse Practitioner, provided very thorough care for my mother. She called our home to follow up and ordered more blood work. Excellent.

I would like to thank Jackie and Dr. Webb personally for the incredible compassion and care I received … they went above and beyond expectations to see me and help me with their professionalism, expertise and kindness.To Dr. Webb - a huge THANK YOU and to Jackie, your kindness is truly appreciated.

This place is outstanding! The entire staff was friendly & kind. The entire process was quick & reasonably priced...recommending this place to anyone who needs urgent care...

Terrific overall experience. Kristen was phenomenal and very intelligent.

While the doctor and the nurse are excellent and treat you with due care and diligence, the waiting line process could be better. Recommend to process patient paperwork while treating patients versus keeping patients at the end of the line and raising their frustration as they watch others who come later on get treated before them.

I made an appointment with this office yesterday, they had an opening at 12 pm but I was told to arrive at 11:30 to fill out paperwork. I arrived on time and stood at the window while the person at the desk ignored me. She was speaking to someone but she didn’t acknowledge my presence. I eventually had to sit down and waited for her to turn back to the window. I gave her my name, told her I had an appointment at 12 pm. I had not yet received my medical cards but did have a letter with my information on on it. She became very rude and asked if I was a pt. I said yes that Humana had sat it up for me. She then asked why I was there, I told her I was very sick and she told that if I were very sick I should have gone to an urgent care and that if I was sick I should have a mask on, as she shoved one at me. At this point I told her that I would leave, I was crying and turned and walked out. I understand that I am 74 years old and things do change but if one is sick, shouldn’t one go to a doctors office? It’s not all hopeless. I walked into their urgent care facility, paid $150 and met with very caring ladies. Angel and born Kristen. Think twice before going to this physicians office only because of the front desk.

Incredibly unprofessional. Came in after being recommended by a family member for my annual physical which is 100% covered by my insurance. The receptionist did not allow me to see the doctor and told me I had to pay $20 co pay. After waiting for 20 minutes she allowed someone else to go ahead of me, without requesting ANY payment from them, although they were 40 minutes past their appointment time. I left this place in tears, missed two hours of work and drove all the way from North Naples. This establishment doesn't even bother to call their patients to confirm their appointments! A total waste of money, time and energy.

I’m a very compliant and understanding person and this is my first ever review on anything!!! I had an appointment scheduled for months with Dr.Acosta on a Tuesday at 5, I called them a few days before just to confirm with them what Dr. I’ll be seeing that day. I was told that I was not going to be seen at 5 because Dr.Acosta likes to see her appointments earlier… they never called me to tell me that! AFTER MONTHS of having this appointment scheduled, I had to call to find this out. Now I have to wait 2 more months to possibly be seen. Poor communication.

very disorganized appointments and there's no communication, i had an appointmentt at 3;30 and the doctor had quit so I got a different doctor but so did 3 other people but they were for other things yet they didn't help them to go to the x ray or therapy until the nurse called them, very bad! also the doctors come from naples maybe one day a week so you can't get the same doctor again

Absolutely horrible. Brought my 4 year old son in and the nurse practitioner was so rude. Ended up prescribing straight penicillin for strep. My son had been on amoxicillin before for strep and it worked perfectly fine so I kinda questioned why she gave that. Got to Wallgreens where the pharmacist also questioned me why he was prescribed straight penicillin because he thought it was odd. 4 hours later my son started having a horrible allergic reaction where we called her and she again was so rude. We ended up rushing to the emergency room at the hospital where they also said the amount of penicillin she prescribed an adult wouldn’t be able to handle let alone a 4 year old! We visit my grandparents on Marco often and I will never ever be returning to this urgent care.

Poor communication between front desk, doctor, and patient. The doctors are only there roughly one day a week each so it's hard to get appointments and establish primary care with one specific doctor. The hours are also inconvenient for those working. I am switching to NCH instead, as they have a stronger presence on the island.

Long term auto prescription renewals don't get responses from Dr. So go round and round the organization every time. The phone number for the Marco office listed on the website is unconnected. Drove there one time to address and the office was closed during listed business hours.

I called ahead 30 and 40 minutes after they opened and both times got a voicemail box that was full and couldn't accept a message.

Horrible experience with our baby.