Maurices

I love shopping here. The store always looks nice, clean, and organized. The staff is very helpful and friendly.

My husband and I had an important business trip to Vegas. The ladies here were able to help find a couple of outfits to help me look my best for the trip. I would recommend them to anyone.

I went into Maurices today after being out of the country for a few years. I needed a new wardrobe and have been looking forward to the outstanding Maurices treatment of being greeted, and assisted with the latest fashion since I left the states. That was far from the experience I had today. I was offered a room half way through my shopping trip, they did not even write my name on the door and the lock was broken so people kept trying to come in. No one offered to help me with sizes, clothing exchanges or anything. I walked around with $400 worth of clothes in my arm and no one offered to take them to the front for me until I was ready to check out. There was literally 2 other customers in the store the whole time and 3 staff members. I finally laid my pile on the counter and continued to shop without any assistance. When I went to check out I politely let the cashier know I was a bit disappointed that my expectations were not met. She carelessly apologized and continued to ring up my apparel. I left and found I had items that qualified for the buy one get one half off deal and she never even mentioned it. The cashier use to see that and let me know so I could go and get more items to qualify for the BOGO deals. The experience I had was very far from the Maurices standards however I did find a lot of clothes that will hold me over until my next trip thus me giving it more than 1 star.

Edit with update:

Since my visit and a submission of my experience to the Maurices website, I have been contacted by many levels and they have each apologized and have taken steps to assure this will not happen again. Great customer service from the District manager and from corporate. I will continue to love Maurices as much as always.

Found great deals with super amazing help from the young lady working she helped me pay my bill even tho I hadn't gotten my card yet.

The ladies there were very helpful to my mother and I when we came to look for an outfit for my college graduation. My mother is in a wheelchair and they were accommodating and helpful when it came to both navigating and selecting an outfit, as well as providing input.

The staff were all very friendly and helpful. Great atmosphere, even during a pandemic, to shop.

Awesome staff! Always helpful, courteous, and very willing to make the selection process very painless!

I always get great deals and the customer service with these gals is always wonderful.

Always ready to help you find the perfect out fit for any occasion or to restock your closet.

Excellent service. Was very helpful getting the best outfit.

The Macomb staff is always very nice and helpful whenever I am there

One "probably the only" favorite store in town.

Nice store super friendly service

Went in to purchase gifts cards for christmas presents