SEPHORA at Kohl's

Such an amazing experience! The girls who work there are extremely helpful. Collette was very nice and helped me find exactly what I was looking for! Will definitely be returning.

Granddaughter shops there always finds something she wants. Friendly staff

Love the style, selection and creativeness expressed in this place.

Okay store high in prices. You want to look for their sales .

(I am writing this from my husbands account) Crystal was the only good part of yesterday’s experience. Thank you to her for being so kind, she even apologized for this event which was not even her fault in any way. If it weren’t for her this would have been a one star review.
So I come here all the time & normally have a fine experience. Yesterday, 8/18/23, I went in with a friend , got my product & some samples and headed to checkout. From there I was rudely approached by someone I assume is a manager , didn’t catch her name, accusing me of putting something in my bag. Even when I emptied my bag she insisted I must have stolen something & put it somewhere else , maybe in the pockets I did not have ? Not sure. Felt like a little bit of profiling to me. As I’m leaving the store , she showed me the footage when she realized she was in the wrong , to which I understood her confusion, but I would’ve expected an apology at the least. Even a little less attitude than initially but nope. My main issue with this encounter was her approach. Had she came up to me & simply asked me to empty my bag due to some suspicion, we could have had a much more level encounter. But since she was immediately hostile over simply an assumption, THAT is why I’m writing this review. Be more mindful next time. Your approach is everything.

Do not care for the change to the store. Took out the jewelry counter for this.

Employee Collette at register 6/23/23 at 5pm extremely disgusting attitude. Didn’t offer help then when I asked for assistance was not very nice.

Your employees are very snobby... It was my first time going into this Sephora location and I was very disappointed by the way the employees acted