Nelson's Ace Hardware

Large hardware store with just about everything you need with helpful friendly staff.

Fantastic customer service! I had a problem with a grill, which turned out to be a tank issue. These guys got me a new regulator with no questions asked. Turned the bottle was the problem. Kudos!

Store manager Kim at Ace Hardware in Eagle River truly lived up to the essence of being a local community store that takes care of its local customers. She has secured me as a loyal customer by her actions and attitude. The store is fortunate to have her in that role!

This is the BEST store I've ever been to. I'm not kidding. The employees are incredible. They greet you when you walk in. The variety of items is amazing. I went there with my sister and I couldn't get her out. This is what customer service should emulate for all stores. Thank you Nelson's, I would give you 10 stars if I could.

Always helpful, knowledgeable and friendly. Plus, they ALWAYS have fresh popcorn. It’s a hit for this old guy & my grandkids love it too

Wonderful store! The staff is super welcoming, and the store has popcorn. Great products and helpful service to find exactly what you need.

This was the first time shopping at your store. Just looking around I a found a kitchen sink item. But only one was in stock. Asked one of your assoiciates (Didn't get her name) if more was in stock. Inventory showed 2. I did some more shopping and was about to leave, when she found me with the other item. OUTSTANDING SERVICE. That really made my day. Great store and Great employees!

They have a great selection of tools and hardware, I found everything I needed, and the staff is always very friendly

Top notch Ace. Tons of friendly staff members ready to help you find what you need. Free popcorn while you shop. Huge store - bigger than most local hardware stores but not quite as big as the Depot. Perfect for finding the right screw or latch. Plenty of parking in their free lot. Could spend hours here!

Very pleasant staff and store, even though we got there 2 minutes to close, been here before and will definitely return

The store was clean. Employees are friendly and able to help you locate the items you are looking for.

Every time we go to Nelson’s Ace Hardware in Eagle River, we are reminded what true customer service is all about! The employees are friendly and always willing to help out. They are never rushed and will spend all the necessary time to fulfill the needs of the customers. Even if for some reason they cannot find a solution, they are willing to refer you to another resource!

Staff is very friendly & knowledgeable. If they don't have what you are looking for, they will order it.

We’ve stopped here every year for 20 years. I love the way they always have what my wildly unorganized family needs. We’ve bought last minute sheets, blankets, chairs, lights. Today they didn’t have a pillow but the amazing Jessica remember she had a couple of cheap ones she used for displays. She gave us one. That is exceptional customer service!

Best hardware store in this universe. Employees are out of this world nice and knowledgeable. Whether you're running in for a quick screw or nail or walking in for a slow cuddle. They've got you! Ace is the place...😜

Kim and George helped me with a paint match. it was spot on. Nelson's always has a great helpful staff.

I love shopping here. This really is the helpful hardware place. Everyone I meet there is very nice and when I need something, they take me right to it. Eagle River doesn't have much to offer, but at least they have Nelsons Ace Hardware. When I get a receipt from paying my account balance, there's always a hand written "thank you" on there from the nice woman in accounting who charges my bank account. It feels good to keep the balance paid when they appreciate my business. Whatever I need, I look there first. Thanks again.

Nelson's has pretty much everything you need for any project around the house. The staff are super helpful (I was assisted by an employee who just happened to be in shopping on his day off!), and they even have free popcorn for customers. Highly recommended.

In my 5 plus years of visiting this location there has never been an experience that I did not say ‘these workers truly make you feel WELCOME inside their store’.. recently… thank you Brad for all of your help with purchasing a ladder from your store.. A to Z.. (( the big red flag attached to the ladder before I departed and the little blizzard began was VERY helpful ))
Hats off to you all.. thank you for awesome customer service ALWAYS!!

Clean store, well organized. They have just about every kind of hardware or tool you could ever need. Also a large variety of housewares, lawn & garden, patio furniture, and even gifts. A little bit of everything, really.