Brandcomet

I placed an order 2 weeks ago by email. I called to confirm that they had received the order and was told it was in processing. After not hearing anything for a week, I called and spoke to Jim who promised me an order confirmation by email within 24 hours. After I had not received anything (I looked in my spam also) after 48 hours, I called and spoke to George. He said he would get Jim to call me. The next day after not hearing from Jim, I called again. I spoke again to George who promised that I would get a response with the next hour. Again, that did not happen and now when I call there is no answer on either line. I called another company called "Scratch Off" who had me a quote within 30 minutes with a promise to expedite my order and have it delivered in1 week which is my deadline. DO NOT USE THIS COMPANY!!!!

Very poor Customer service !! The entire process was bad. 80% of the phone call made to them went to an answering machine. We were made to proof...reproof send e-mails etc...our shipping Dead line was Friday Oct 11th.....on the 11th I called and spoke to jim he asked if he could e-mail the shipping info and tracking info. I said sure but if it has not shipped we need to overnight the product as our event was Sunday. He said ok.
It is now Tuesday oct 15. no product yet....no e-mail....no phone call.....I have sent 3 e-mails and left several emails......with no response....we are now going to dispute a credit card bill. It is a shame it looks like they have a lot of neat advertising things. But the communication, lack of response, failure to deliver on time, I would never use them again.
Vernon