Gerber Collision & Glass

My car was hit while parked! Didn’t know who had done it. So, unfortunately I had to report this on my insurance. Gerber worked fast, they got my parts and my car was in for service in no time. The downside of this was that I had to pay for my own rental. I spoke with them a few times to see if my car could be completed sooner than the date. I’m glad they understood and I was able to get my car back sooner than expected! Great Job and Great Customer Service!

They did absolutely wonderful! Gates was very transparent about what was going to happen/ when. Available for any calls/ questions we had during the process. Also he made sure to keep me updated on the parts being shipped/ when they received them and what to expect. He even went above and beyond when we went to pick up my husband’s truck, it was SHINING! Looked brand new! Thankful for the quality work and would definitely recommend to anyone!

Five stars for Gerber Collision & Glass Rocky Mount (only because we couldn’t give more)! After striking a deer on I-95 South (over five hours from home), our insurance company directed us to Gerber to get our car back on the road. The damage was extensive, and we were worried that our vehicle was beyond repair. After completing a careful inspection, the Gerber team came up with a repair plan and proceeded to do top quality work. It was clear that the safety of the vehicle was their top priority - and some of the modern electronics in our car made that challenging (e.g., distance sensors and lane detection sensors were all impacted by the accident). The Gerber team repaired it all, thoroughly tested the vehicle, and got everything back to fully working order - as good as new! The car looks fantastic and handles great after the repair. Throughout the process, the team coordinated with our insurance company and kept us informed about each step along the way - terrific communication and service from a shop that really cares! If you find yourself in need of top-quality collision repair, you can’t do any better than Gerber - Rocky Mount.

They did great!! And it took less than two weeks DURING the HOLIDAYS! They did amazing work I’m so happy with my car results! They even washed it afterwards! Would definitely recommend to someone!

Gerber never fail me. I always receive extraordinary services from this team. Five stars is not enough. Go Gerber! Upscale service.

Gerber did an amazing job on my car! The turn around time was great and I had my car back in a week and a half. They always called and gave me updates and the staff was amazing! I had to get the front of my car fixed plus the drivers door.

What a pleasure to deal with Gerber in Rocky Mount, NC. I could tell when I walked it that it was a quality shop. They made an unpleasant accident into a no stress experience!

I cannot thank Gates and this location enough for their kindness, understanding and attention to detail, I took my vehicle to a different location and received it back multiple times and everytime I got it back it wasn't quite right, I called and spoke with gates and he assured me he would make sure to fix everything and let me know I was in good hands, the front desk staff are great and very helpful as well, I have never experienced a gerber collision as great as this one, Gates communication is unmatched and I could go on and on for days but I am finally satisfied with the repairs on my vehicle and it is finally fixed correctly and it was done in a timely manor, If I could recommend anyone I most definitely would recommend this location, Thank you all for a job well
Done and for helping me fix the issue that u didn't have to, Gates really is great and no words can explain how thankful I am

They did an excellent job at repairing my truck, i normally dint leave reviews but they do deserve it ! They worked with me through the process kept me informed the whole time ! When I picked my truck up they were nice courteous and the place was so clean and up kept! Definitely will go to them again id needed to

Ms. Elaine and her crew are wonderful! She kept me up to date from start to finish with, how long it would take for parts to come in, when they came in, and all time related updates throughout. My car looks like it did when I brought it home from Dealership. I would definitely recommend to anyone!

My front bumper had to be replaced twice due to improper fitting. Gerber acknowledged the issue and scheduled a time to have it replaced each time. On the last repair, Gerber fixed it in a timely manner and the bumper fit perfectly for my vehicle. Gerber stands behind their work whole-heartedly. Along with that, the staff are very kind and professional. Thank you!

I have had to use Gerber twice in the past one when I was an accident where a deer hit me and while I was in a car accident both time I received Extreme professionalism and dedication to the work that they do

Gerber repaired my vehicle quickly and the repair was perfect.

Our car was serviced here after an accident. Ultimately, the car was totaled, but we were thankful for the service we received at Gerber. After dealing with the insurance company, it was refreshing to be able to check on the status of our vehicle online. I was always in the loop re: the status of our vehicle and the customer service was courteous and responsive.

I hope to not return (because accidents kinda suck), but if we had to, I'd feel confident we were in good hands.

This shop has great integrity. They tell it like it is with a smile. What a breath of fresh air these days.

Pros, knew what was needed, tight estimate that distinguished between repairable and replacement parts and made it work. Got my bumper bender back on the road in a few days. No surprises. Fine, hard working people.

We broke down 4.5 hours from home , towed to an awful place which had our car for weeks , Gerber came to the rescue and retrieved our vehicle and repaired all that was damaged . They were kind and caring knowing how long we have been without a car and how long it would take us to drive to get it plus we didn’t have a car to get there , they went above and beyond and helped us get our car without even worrying about it inconveniencing them in anyway! They came together as a group to brainstorm a solution and found one, they just wanted to help us a human beings ! We will be forever grateful for the kindness they showed us and the great job they did on our car .

WOW! Gerber Collision & Glass is the absolute BEST!!! I was in a accident on I-95 heading to Virginia and was hit by a Semi. My rear window got taken out. It was the semi’s fault so I got his insurance information but my vehicle wouldn’t be repaired for a few days. I needed a quick fix on my window due to the extreme cold weather outside. I called around to nearby places but received no luck. Thankfully, I called Gerber and explained my situation. They gave me excellent customer service, told me to stop by the shop and one of their operators will gladly place some plastic over the hole until I’m able to get it fully repaired. When I got there, they quickly greeted me and got down to business! They even offered me a warm cup of coffee! They did everything free of charge! I felt so welcomed and appreciated….it was amazing! Thank you Gerber! I will be taking my car to you for any future accidents! I highly recommend this place for vehicle repairs!!!!

Both times I had damages to my car, Gerber made great repairs. I'm Completely happy with the parts that were replaced and the paint match. My car looks excellent. The staff is nice and Welcoming.

Great experience with Gerber! Jeremy provided a quote in just a few hours, met with my insurance adjuster and then provided superior body work. My car looks like new! Lynn called daily to update me on the status of my repair. I am very pleased with my experience and would use them again if I need body work. Two thumbs up!