Cool Box Portable Storage

I appreciated all the help that I received from Cool Box employees - Kerry, Ty, and Lee.
They really seem to care about their job and they never got upset or acted irritated about the many request I made. Honestly, I would be annoyed by myself! But, they were nothing less from prompt, kind, and resourceful!
When I noticed a billing discrepancy (not their fault, it was probably their systems) they helped me out immediately.
Not many people in the customer service industry actually have customer service skills, so hats off to these guys!

Cool Box made this such an easy process for me! I booked my appointment over the phone and had the box delivered exactly when they said it would. The rep I spoke with was friendly and helpful and answered all of my questions patiently. I was able to load everything when it was convenient for me which took some of the stress out of the process. I chose to have the box picked up and delivered to my new address. The driver showed up on time and delivered the box with no issues at all. I definitely recommend them!

No issues Glen the delivery man is very personable!! Extremely friendly people in office. Was referred by Coldwell Banker by Raul and Brandy Vela Group.

Amazing boxes indeed

All of my belongings were covered in mold and I’ve been getting the run around by their own insurance company that I paid to cover these very types of things. No offer from the company to assist and I’m at a loss of virtually everything I stored inside. There was water within the enclosed roof and still they (CoolBox) and their insurer are dodging any responsibility or financial compensation. Don’t recommend and will update this review should they finally come through and own up to these damages even partially

NOT COOL!! They boast that there are no hidden fees and will beat competitor’s prices, but both statements are untrue. I scheduled the relocation and pickup of the box ahead of time and they scheduled wrong on their end. First customer service person I spoke with (Brittany) was extremely unhelpful and said they would not fix their error. I called back and Carrie made it work. They charged me twice for the box and can’t find the first charge on their end so I’m having to dispute it with my credit card company. Erroneous charges are not something you want when you are trying to obtain a mortgage for a new home. Customer service is poor and unresponsive. The drop off guy was great. The box smells strongly musty even after we aired it out for a day. We also filled a box with 1800packrat which was cheaper and a much better experience.

I did not get the rental box empty on time. I was ONE day late on the monthly rental. When I called to end the rental (same day) they woud not pro-rate another nickel of a full month. And then told me they could not pick up for another week. It is as if it is my problem they are too busy or do not have enough trucks or drivers. I told them to leave it sit here until the very last day of this month. I am not going to let them rent it again after I have paid for it. Feeling very abused by this policy. Would never rent from them again. Money grubbing little people.

This company is going out of business and my mom is 77 years old. She doesn't know how to use her flip phone. But they stated that they sent her text messages that she has 2 weeks to empty it. Bull 🐂

Driver of big truck was 5 feet behind my car on 183 in Austin. Speed 67mph, jerk. They need safer drivers.