Ruffing Automotive Services

Brought my car and my wife’s car in for an oil change. Very happy with the service and would definitely be going back. The entire team is incredibly professional and knowledgeable. When you get your car back you’ll find a little care package, mine had candy and an air freshener. These are put together by hand, not bought in bulk. Just good to see that added little personal touch to an already amazing experience.

If you are looking for a family run business who truly care about their customers, it would be Ruffing Auto. Amy is very friendly and she informs you of any issues the technicians may run into and the waiting area is very clean. I also appreciate the follow up texts making sure everything was great.

Ruffing went above and beyond. We weren’t even 2 hours into our 10 hour road trip for vacation when our a/c went out. It was one of the hottest weeks, at the very end of July.

Thankfully, we had extended coverage which included Ruffing in their very short list of possible mechanics. I’m so glad. An extremely stressful situation was made easy with Ruffing, and, specially, Spike.

During our drive, with windows down on the interstate, in 98 degree temps, Spike took time to help. Not only did he answer the phone with a helpful demeanor, he did so each of the 4+ times. Never making me repeat our situation, always picking back up where we left off. See, not only did Spike let us know their availability, possible scenarios & limitations (relating to the warranty) he tried to help us find a more convenient location to our destination.

We ended up easily settling on Ruffing and the just under 1 hour drive from our vacation spot. There were 2 possible ways to diagnose our issue, Spike determined, with the information we were able to provide which would be more beneficial to us & our pocketbook, in the small chance the issue wasn’t covered by our extended warranty.

On top of all that, they were able to lend us a minivan to use while they worked on ours. We were still able to enjoy our time in Wisconsin because of the team at Ruffing. I only wish that every automotive repair shop was as informative and kind to work with. It truly felt like we were being taken care of just as they would their family.

Thanks to them, we had a much more comfortable ride back home and the a/c is still working great.

I’ve been there twice now for an oil change. I found them on google with high ratings so I gave them a try. I will not be going anywhere else, they are so kind and knowledgeable. Their waiting room is very nice, they have snacks, drinks, coffee and WiFi. The people at the counter are just so nice and make me feel very welcome. Going into an auto shop can be nerve wracking but they make me feel very comfortable. They come and give me updates on where they’re at with my car and give me a run down on my car as well. They even wiped off and vacuumed the front of my car, and left goodie bags on my steering wheel. I highly recommend them.

I was in town visiting for Christmas. A problem arose with my car I wanted to have fixed before I drove home. Ruffing Automotive was recommended. They were able to get my car in, diagnose what was wrong and make the repairs. I was very happy with the customer service I received and the work that was done.
I will be moving to the Appleton area in the near future and plan to use Ruffing for any repairs and all normal maintenance of my car.

Spike is the best and Charles very welcoming and kind! Took our vehicle in without notice. We broke down and had it towed here. They offered us a very nice loaner and filled out a tiny bit of paperwork and we were out the door in 10 minutes! Fast, very friendly, super accommodating and caring. Definitely recommend!

So far I have only had one experience and it was extremely positive. We shall see how things go. I so much appreciated them doing my wiper repair for free when they realized I was poor...GOOD PEOPLE! They found out my nail-punctured tire was still under warranty and helped me save major money there. They really took care of me...so I found a new place to take my car! ☺

I highly recommend Ruffing Automotive.
The work done on my vehicle was excellent and the overall experience was top notch!
And then they did this!

I was very pleased with the service that I experienced through Ruffing Auto. I've been going to the same auto shop for over 5 years and I will say I was a little hesitant to jump ship, but am glad that I did. I called needing to get my car in asap as I was having some ongoing issues and could not get it scheduled with my normal auto shop. The staff at Ruffing Auto was very pleasant to deal with and was able to get my car in same day, with a loaner available and my car was done the very next day! It has been running smoothly ever since; I even got a nice little goodie bag when I got my car back. Long story short I will be coming back for future car needs and highly recommend Ruffing Auto!

My daughter ran over a key and key chain and caused one of my tires to go flat. The tire had to be replaced. They got right on it and the next day they got the new tire and put it on. They did a great job. Fast and without any problems.

As usual they were courteous and efficient.
When I took my car in for its oil change.

I needed my car towed unexpectedly last week when it would not start. I did not have a mechanic in the area but looked online at place & ultimately had it towed to Ruffing Automotive. I was extremely pleased with the service. They kept in communication with me the entire time, did a thorough job inspecting my vehicle & provided guidance & explanations along the way. The work was well done & done timely.
One never hopes to have car troubles but I feel better now knowing I have a connection to Ruffing Automotive in case something goes wrong in the future!

Ruffing got my van in immediately and worked quickly to diagnose and fix the problem. The rates they charged were best in the valley. I was in contact with Joe and he was very professional and kind. He was able to walk me thru all the fixes. He was not pushy and explained everything very well. I will be taking my vehicles back for any routine maintenance or major repairs.

I was super happy with the professionalism from all the staff at Ruffing. They found a long standing electrical problem in my older car and went the extra mile to locate the part. They provided me with a ride to and from work. I can't say enough good things! I'll be a return customer and already have recommended them to friends. Awesome job Ruffing!!!

they are a 5 star business. I have been dealing with Ruffing automotive for years and the service has been great.

Used to get several things completed from brakes to struts and all went well from the estimate over the phone to the experience overall. Great customer service and follow up with experience. What makes them different is the courtesy vehicle and the thoughtful toy they left me for my child.

This was my second appointment, each time there was great communication. Great shuttle service also

Life is good when you have people you can trust to do good work and treat you fairly. Our granddaughter – who is a college student living at school far from home - had an issue with her car which she brought to Ruffing Automotive. Long story short, Joe at Ruffing Automotive went beyond our expectations by personally attending to her car on her return from Christmas break. It gives us peace of mind knowing that our granddaughter’s car will be taken care of by Ruffing. I would highly recommend them to anyone needing work done on their vehicles. They are honest, do what they say they are going to do and stand behind their work. Quality. 5 out of 5 stars. It’s hard to find an honest mechanic and this is definitely one of them.

Great customer service and work finished in a timely manner. Highly recommend for automotive services.

Everything with Ruffing Auto goes smoothly every time. They notify me if anything is in question and don’t hard sell if additional work is needed.

Ruffing was great to work with they were very accommodating and worked quickly to diagnose and fix the problem and the rates they charged were extremely fair. Everyone I had contact with was very professional and kind. I will be taking my vehicles back for any routine maintenance or major repairs.