Rob's Import Repair

I wanted to thank Rob's Import Repair for the excellent service on my Lexus LS 460. They got me in the next day to inspect my coolant leak. For starters, they listened very well and documented my diagnosis and didn't just disregard my opinion as if I didn't know what I was talking about. The initial inspection and reporting was second to none. They got to know my vehicle within hours and shared the complete inspection results through detailed reporting and pictures. They gave me sound advice and ultimately repaired the problem explaining things to me every step of the way. I didn't feel like I was being taken advantage of like is the case with the dealership in the Valley that will remain nameless. This is an older vehicle but very well maintained and I love the car. They never once made me feel like I was second class for having an older Lexus and certainly didn't try to sell me a new one. This is a first rate operation. Both Jason and Jesse are the front end guys and represent the quality of this organization very well. I am a fan and loyal customer moving forward!

They were very professional and they did great work on my bmw convertible. They went above and beyond my expectations and had fantastic diagnostic on the car along with great communication! They also crushed the short time line I had given them. I would recommend anyone to Rob’s!

If I had the option to give more stars, I would. This company absolutely blew my mind and my expectations when it comes to automotive repair and customer service in general. Jason and all the technicians that cared for my car took an almost extinct level of care and transparency when fixing and describing what needed to be done. I developed a relationship with this company and the people there, and I hope to continue that for many years. Bring your car here if you want the same.

The Team at Rob's did an outstanding job at servicing my Audi. Led by Jason, the communication was clear and concise. Their digital tool enabled clear understanding of the issues and corrective actions. In addition, their shop is very well organized and clean. Great job by the entire Team!

There are many good service locations in the Appleton area but Rob's Import Repair takes quality to a whole new level. After driving through a recent snow storm, my car was not running as well as normal. I called Rob's and spoke with Jason. Here are some highlights from my experience:
-They were able to schedule my car for service on the same day I called.
-They were concerned and offered a tow. Not needed, but appreciated!
-Offered loaner cars or transportation. Very convenient.
-They provided a complete diagnostic and repair service. They do a full safety inspection, document pictures, then fully explain everything that they found.
-My car is now running like new.
-The value for the price was exceptional. And the price was very reasonable in the first place.

This was the best car service experience I have ever had so I will come back here for all my service needs in the future.

Great customer service, detailed digital vehicle inspection report where they specify the needs and parts that need an intervention and I really got a 5 stars service and the attention received was excellent. They solved our transmission problem and other details with a high level of responsibility. Very grateful to Jessi, Ian and the rest of the team that make up. Rob’s Import Repair ⭐⭐⭐⭐⭐ from now on it will be my trusted auto repair workshop.

Let me tell you, the people and service at Rob’s Import Repair are fantastic. I wish I had started bringing my Prius to them from the get go of my residence in the area.

I do not usually take the time to write reviews, but they are worth it. Incredibly thorough in their inspection of the car with photos & descriptions of all aspects of the vehicle. If you’re questioning whether to check them out for maintenance, repairs or both, look no further.

Was recommended by my husband to take my GLS450 here. Fantastic experience so far. Jesse went over what was wrong, walked me through the process and explained what was needed with pictures and videos.

I just gotta say one thing I got my faith back in mechanics. This shop is one of the best I’ve ever seen so professional honest to core, Just moving from California, I was a little nervous, I took my Mercedes SUV to several mechanics and either they don’t want to work on it or they didn’t know anything about it. I’m telling you there is not a better shop in the Fox Valley. I could even say there’s no better shop in Wisconsin then Rob‘s thank you again !

Rob and his crew are the best I’ve ever worked with. They take time to explain things, ask questions, and give good recommendations. I always know I’m in good hands when it comes to my vehicles at his shop.

Really impressed! I own a Mercedes Benz ML350. These guys are honest and a pleasure to work with. Not to mention less expensive than a dealer. These guys are "car guys" and love what they do, it is evident. Keep up the great work! I will refer others your way.

I brought my car to Rob’s for the first time and I was very pleased! They were very good at communicating as well as being timely. Jesse was my service representative and he was so nice and made sure he explained everything to me so I understood what was going on.

Jesse and the tech I had are awesome. Glad I was referred and found a reputable shop that’s honest. It sure makes spending the money much more tolerable. My Audi is so smooth it’s sick. I will be back. I don’t know for what, we’ll see.

Extremely impressed from initial phone call. Very friendly, very thorough service. Everything explained completely. Won't hesitate to go back again and to recommend them for your service needs. Bill B. Honda Civic SI

Very happy with the service I had got done on my vehicle, excellent customer service great people. Would recommend this shop to anyone. Thank you Robs Imports.

Rob's Import Repair is the best auto repair shop in the fox cities for import repair. I have tried a few other shops in the area and have had many issues. Save yourself the trouble and have Rob's work on your car.

I am so very thankful that our son sent me to Robs for help with my Mini Cooper Countryman. I’ve always been a “take it to the dealer” but when it became obvious that the dealer wasn’t quite living up to the service provided in the past it was time for a change. Robs has now fixed my Mini twice for under estimate and ahead of schedule. Their attentiveness and responsiveness to me and my concerns is impressive. It’s rare now days to find a business that over delivers and these fine people do. They have earned my business as I know they care just about as much as I do for my Mini. Thank you Rob’s for a job well done.

This is the best place to take your Honda. I brought my car in for an oil change, and they found alot more things wrong that what I known. It was a little costly, but no more than any other shop. Bring it to a place that specializes in imports, you get a better job.
Got my car back, ran a whole lot better and getting better gas mileage.

Very professional business. Across the board. I've felt like my fleet belongs with this team. My pocket book has never been taken advantage of and vehicles are staying on the move.

Always detailed and make sure you know what is happening with your vehicle. The digital inspection with pics of any concerning issues is a nice touch to visualize what is happening.