JHA Risk Management

I have been a client of John Hackney Agency for over 25 years. I’ve never had anything but exceptional experiences when I’ve needed assistance. The entire staff is excellent and always extremely helpful in a very timely manner. They are best!

Was referred to this group and am so very happy I was. Lauren has been an absolute pleasure to work with. She's been fast, thorough, and delightful. Their policy for my business has helped me sleep better at night, while also not breaking the bank. Reach out to her, you'll probably stop searching after you do.

If I could give this incredible group 10 stars, I would. Absolutely phenomenal customer service. Quick turn around time on quotes. Excellent follow through on delivery and communication throughout the entire process. From our experience, this group was a one stop shop. They were able to build a policy package for liability, worker’s compensation, auto insurance, etc. while getting us the best rate, but also the best coverage for that rate. Being a business owner, time is valuable. Thomas and his team were able to do all the foundation work for putting our policies in place AND making sure the policies fit our specific needs. It takes a great deal off our plate and frees up our time to focus on our business versus worrying over insurance paper. Thank you for all you and your team do Thomas!

The customer service at JHA is excellent!! They always answer or return calls quickly. They are very knowledgeable and back up their customers. I have been a very happy customer for years and highly recommend them for your insurance needs!!

I had the opportunity to work with this Agency for many years being an Excess and Surplus Broker, I had several hundred Agents in my book. John Hackney Agency of Rocky Mount continues to be always very knowledgeable , professional and always up to date on the newest products. They have a Great selection of companies to choose from to quote your business. Great Agency !!

As a small business owner, working with John Hackney has been an all around wonderful experience! They are personable, they provide the highest quality customer service, and will work with you to get you the exact kind of coverage you need. We feel as though we are in great hands with JHA!

I work in a very unique industry and with the companies I have utilized in the past it was often a "NO" when trying to get certain coverage's. This "NO" would often take weeks. I reached out to the team at John Hackney six months ago and they were not only able to find creative solutions for me, but they were expedient in getting me detailed yet simple information for me to understand. It has felt more like family as opposed to a business transaction in my dealings with them. I wish I would have reached out to them sooner!

I have been a client of JHA for decades. While I have had few occasions to call upon them, whenever I have, they have been accessible and efficiently served my needs. They treat me as they would treat one of their family.

JHA goes above and beyond for their customers. My business has been insured with them for the past 8 years and never have I had a problem with yheir service. They are always quick to respond and prompt to do their duties. I would definitely recommend speaking with them for your coverage needs.

We can tell that JR and Brittany actually care about us and our company. We are a fast growing company and we never feel like a burden or a problem when we call with questions or constant changes to our policy . They are always on top of emails, phone calls and their response time is amazing! We love working with both of you and we thank you for all you have done for us!

John Hackney has been my Insurance Agent for over 20 years. Their entire team are very professional, courteous and efficient and have handled my claims properly and correctly. I highly recommend John Hackney Agency for your insurance needs!
Alexander Thorpe

Brittany Taylor @ John Hackney does an outstanding job taking care of our needs. She is extremely knowledgeable and really good at following up with us.
Brittany, you excel at serving your customers. Great job!

We use them for a variety of our insurance needs and they are wonderful. Super fast responses and top notch service. Before I found them, I was shopping insurance policies myself every few years to be sure we were getting the best price. It is so much better to let the experts handle that! Highly recommend John Hackney Agency!

John Hackney has made life incredibly easy for me on the car/health/home/umbrella insurance front. Very quick to respond and always willing to talk through and explain the various options. Recommend to anyone who needs insurance coverage/advice!

Have been a customer of JHA Risk Management for over 25 years and they have been wonderful to work with are responsive to questions, have handled the couple of claims we have had efficiently and are always looking out for their customers best interest. I can highly recommend them
Ed Hipp Smithfield Va

Renee Twiddy is the absolute best insurance agent. She is detail oriented and always reachable!

Anytime one is dealing with insurance, whether it be looking for good coverage or filing a claim, it's usually a somewhat draining experience, but Renee makes it easy and I'm honored to have the opportunity to sing her praises!

This agency is top notch. Customer service is their priority #1. If you need anything they can and will assist and make you feel like you are their only customer. We are fortunate to partner with them for all our business insurance needs.

I would like to highly recommend John Hackney Agency for ALL your insurance needs. Whether you need personal or business insurances their friendly and knowledge staff is ALWAYS there for you. Thank you John Hackney for all you have done to cover our important properties!

Very helpful with all my insurance needs. Always stayed in touch with me. Never had to call and get information. They called me first. Thanks again

The John Hackney Agency of Rocky Mount has always done an exceptional job handling our insurance and bonding needs. I have recommended them to several different businesses and they have jumped on board and took very good care of those clients. I highly recommend them. They will do everything they can to make sure you are making the best decisions for your company possible.