Defender Self Storage - Lorain

Whitney went above and beyond to assist with my storage locker. I am moving to Lorain from another state and the moving truck arrived before I did, Whitney was able to show the movers my locker and secured the key for me when they were done. I am so grateful to have her there, she's amazing.

The facility is clean, secure and accessible. We would definitely recommend it. Prices are good and staff is helpful and friendly.

Very easy and affordable, nice receptionist and everything you my need from boxes to storage locks.I highly recommend this storage facility over any local competitor.

I was able to get a storage unit right away and the promotion to get the first month free was honored since I was told by the agent on the phone that the promotion was still going on but when I arrived in person she did not mention it. It's easy to access the unit and the price is reasonable

Very attentive and easy process without complications.

The process was quick and easy. All of my questions were answered. The manager was very accommodating to me being disabled. She was also very friendly and knowledgeable.

I am very pleased with the very pleasant help that I have received with renting the unit and also as far as any other needs I've had they've been very helpful thank you Defender

I was so impressed with the manager Kelsey. She was very pleasant and went to extremes to make sure I was satisfied. She's a major asset to your company.

They we extent if I had a problem they helped every way they could

Everything super friendly and easy

It was super easy to rent, I didn’t even have to talk to anyone! It was great. Everything was able to be done right online.

Staff member was very helpful and polite. She gave me a walk through. I’ll definitely recommend!

Great customer service! In speaking with Alex, he noticed I was given a unit further from the door and took it upon himself to move me to a more convenient location. I was so grateful! Then meeting Michelle on my move in day, she was AMAZING! Informative, kind, FUN and very professional. Thank you for making this transition a bit easier!

It's clean and safe also the staff is very much nice and explain everything to me everything I needed to know.

Kelsey was great! Super helpful and nice! Will continue to buy storage unit auctions from this location because of her!

They were very professional, and help me with everything I needed.

The staff the unit was very excellent

I have absolutely no complaints. It is extremely clean, customer service is great and had a great experience!

Everything was a smooth experience. Service was good and they tried to help me the best they could.

Michelle and Alex were great. I saw a unit and was undecided and going on vacation as well, so they held the unit until I got back. They called the day after I returned, just like they said they would. Very please with their professional business approach. Very easy to talk to and explained everything. I will recommend them for sure.