Whitecap Linen Inc

My wife and I recently stayed down in a hotel in Kill Devil Hills, NC, and when we got home, we realized that we had accidentally left behind very sentimental stuffed panda bear. The hotel staff couldn't find it but gave us the name of their linen service, Whitecap Linen, in case the panda had gotten wrapped up in the sheets.

I called Whitecap Linen and they picked up immediately and assured me they would make every effort to find our panda bear. They called me the very next day to inform me they had successfully rescued our panda, and they then offered to overnight panda back to our home at no cost!

I have very rarely received this level of service from a company! They were so quick to respond and keep us informed throughout this whole dilemma. My family and I couldn't be more grateful for their generosity and their commitment to customers. A+ in quality and service.

Thank you so much Whitecap Linen!

Ashley, our delivery driver is awesome! Always comes in with a smile in her face, and getting us the best service possible from whitecap! ❤

Great service and great company.

Service laundry good

Couldn't ask for better.

I'm giving this a 2 even though it should be a 0. Rented linens from them for the week of July 29-Aug 5. Due to the OBX blackout and mandatory evacuation, we never stepped foot on the island or got to use the linens. They gave me half of what I paid back although it should have been all of my money since I never used the service. I will bring my own linens from now on! Will not use them again.

Consistently short upon delivery, or no delivery at all. Unresponsive to emails, phone calls and messages. Poor accounting department claiming past due invoices - on several occasions - when I am a COD customer (By my choosing). At least they are not blatant thieves like Halifax. They are, however, sorry.

My linen order has been screwed up, missed, incomplete for weeks now. The rep will tell me on its on the truck and will be here shortly... for two days in a row!! No one answers the 24/7 number. I'm not sure what has happened but these guys used to be good in the past. Checking to see what other options I have on Hatteras Island. Totally unacceptable. I sure wish a manager/owner would call and explain to me why the horrible turn in service! Donna

Called 9.19.17, the day Hurricane Maria left OBX and left message; somehow there was space on their voicemail, said we hadn’t received our linens which should have arrived Saturday before this. Still waiting on a return call.

Terrible service. Linens not delivered on time still waiting. We have no sheets pillow cases or towels. Call the number and it says mailbox is full cannot take messages. I will never use this company again.

Always short in delivery,never delivered in time,it was good service but in last 4 months ii got worse.

Great company. Company has restructured and things are much better.