Osseo Ford Sales & Service, Inc.

Here to say I never write reviews….
I had exceptional customer service purchasing my new vehicle. First time with Osseo. Chad was amazing, answering all my questions, and had amazing communication throughout the process. Patti in finance was quick and efficient. Highly recommend going through Osseo vs a large city Ford. Hope to be a returning customer in the future.

Legacy-Trees recently purchased our third truck from Osseo Ford. This third purchase is all about the relationship the Osseo Ford Team has built with our company. At every level their staff has gone the extra mile on our behalf. Here is an example - we needed a new F-550 for hauling our trees. The truck was to arrive in late April but one became available in March. They immediately contacted us and then the owner personally arranged to expedite the flat bed and installation through a third party vendor! That is exceptional service!

I have purchased vehicles all across the tri-state area from over a dozen different dealers. Osseo Ford and Osseo Chevy have by far the most polite, friendly, efficient staff I have ever worked with at a dealership. In addition, the pricing is the best I have found anywhere. These guys care about their customers first and the bottom line second. If you're looking for a pleasant experience buying a car or truck take the time to go see the Osseo crew!

Update:

Shawn the Manager reached out to me regarding my less then satisfactory initial impression in car buying and has been working with me since to try and make the wrongs right and help earn my trust with Osseo Ford. He is helping me search for a vehicle that will work for my needs and making sure my experience will be a positive and happy result. Thank you for going above and beyond Shawn. I am looking forward to continue working with you.

On a very windy day this past summer my wife opened the door of our 2021 Escape (which we purchased at Osseo Ford), the wind caught the door and blew it open extremely hard. The door hinge broke on the door side. We took it to Osseo Ford to find out the extent of the damage. As it turned out, a new door was required, and it and the surrounding panels needed to be painted to match the rest of the car. The car had slightly over 30,000 miles, but was only two years old and the representative from Osseo Ford said he would contact Ford to see if it could be covered under their 3 year/30,000 mile warranty. He contacted us a few days later and said Ford agreed cover the damage. A short time later they scheduled the repair work. What I expected to be perhaps a several week process, was completed in four days. Plus, they gave us a no-charge "loaner" car to use during that time.
I have owned twenty-two Ford vehicles in my life, five used, sixteen new, and one 8-N tractor. I'm getting old, so I don't know how many more new vehicles I might purchase in my life. But if/when I do, I'm pretty sure they will be Fords from Osseo Ford. I could not be more pleased with the outcome.

Chad and Patti were very helpful. Didn't feel like there was any high pressure sales pitch just an easy going experience. Very happy with the vehicle and service provided.

The service department is extremely busy, but regardless, I always get excellent service!! It's no wonder they are busy. They take care of their customers!! I will not take my vehicles to any other dealership.

Great service at Osseo Ford. Thane was the person I worked with, and he was great. Got the oil changed on my 2023 Bronco plus Thane showed me options for snow tire. I especially liked the clean and comfortable waiting area.

Amazing service, very friendly took the time to answer all my questions. They even stayed open longer to finish up my paperwork because I got to the dealership 15 minutes before closing.

Salesman S.G. was exceptional in his responsiveness, service and delivery through out the entire process. Making for a very pleasant buying experience. Very refreshing these days!

Had an absolutely amazing experience working with Patti and Brandon, I've never had a smoother time doing paperwork! You guys made it the best experience I've ever had with a dealership!

The only dealership I have done business with for decades. Not high pressure, let you think it through and hash out pros and cons of your vehicle wants and needs. Very efficient process with all hands on deck to get your purchase handled as quickly as you are comfortable with. Family atmosphere, everyone is on the same team. Great service after the purchase open to questions or actual maintenance and support.

Walk-in oil change. I had a 2 hour wait at Walmartin Black River Falls, so drove to Osseo and got right in. Also got a free carwash and used my Ford Points for a free oil change. Perfect!

Went in initially to get a quote for new tires and the people at the desk were very informative and friendly throughout my whole visit. Came back to get them installed and my service was just as good as the previous visit. Not to mention they did a great job installing them and did it very efficiently. Will definately return!

We have had great sales and service experiences. We can promptly get appointments to have our vehicles serviced and use the services so that it shows up on Carfax reports and because the service staff are professional, and always describe what they will do and what the cost will be! Our experience with the salespeople has been outstanding! We have bought several vehicles over the past 10-years and plan to continue our relationship with the dealership.

Great service!
My vehicle was picked up, serviced (along with a recall addressed), and returned in a timely and professional manner. I appreciated the text updates for the valet service

Had a great experience working with Osseo Ford, I appreciate everything they have done for us.

My son and his family were on the way back to VA from MN when they blew a tire on I-94 outside of Osseo WI. They got a tow into town and to Fast Lane at Osseo Ford. Nobody in town had a tire to fit his vehicle. A tire had to be run up from Lacrosse. The staff stayed an hour and a half after closing to mount this tire and get them back on the road. They have 4 dogs and 2 children with them. (One is our brand new grandson who is only 3 weeks old). Hats off to the crew that assisted them and got them back on the road. His mother and I are very grateful to you. Thank you thank thank you.
A Navy Dad

Great service, friendly, and knowledgeable mechanics. Will definitely be going back.

There's nothing that could have been better with our purchase of the Ford F150 XLT from Osseo Ford Sales & Service in Osseo, WI. (Except maybe delivering it right to our door - and I bet they would have done that if they could!) Impeccable on the sales and the service parts from beginning to end! Overall good team of folks and high quality service and knowledge. They went above and beyond to make our entire experience smooth from managing and coordinating the installation of leather seats that were not an option in the package we picked to communicating clearly and efficiently through the process.