North Alabama Electric

I don't rate utility Companys Very often but I had to Post something About This Little satellite office For NAEC.The Wonderful lady behind the Counter here is always friendly and Polite.I sometimes Come here to Make a payment on Behalf of Someone And Even though Parking lot here is Somewhat small it's Always clean and free of any litter.There is a kiosk on the outside For Bill payment.5. Out of 5 Stars😀

My wife drove all the way to their office to sign up for new service. She got there and the office was CLOSED. A sign on the door stating that they close from 12:00-1:00 pm.

Power goes out everytime it storms...rains a little and boom power goes out...and it's always on a weekend when im trying to play games and unwind and then power goes out and I haven't saved my game in like 2 hours so I lose all that progress.

Madison County was NEVER this bad in the 21 years I lived in that county...

They take forever to get internet utilities setup. We're talking multiple weeks.

Be careful when you put money in the over night drop box. My payment came up missing and they claimed they never received it. I have never been late or missed a payment in 10 years. Someone at the location has sticky fingers. But of course they’ll work with me to get more money out of me. It’s funny never had issue paying with the night Dropbox until now the price of everything went up. There’s a thief at this location and God knows the truth guess they needed more than family.

after my dad died, the day we buried him. We came home to a huge mess of huge branches in our yard. NA coop cut them down and left them there. The tree wasn't even close to the power line. On top off all that, they won't swap utilities to my name. Not even with a death certificate. What a joke of a company. We need access to better power companies. They have no problems taking my money, but can't swap utilities over.

Every time a storm comes the electric goes out, could just be a little wind or a big storm and Everytime it's a tree, well why don't preceed to cut the trees down that are near a electric pole?? Or cut branches back before storm season?

Goes out every day and no one fixes it or cares to. Called 5+ times with the same issue .

Do not take debit cards