Storage Sense - Ithaca

Very good experience with lots of helpful information! Very responsive! I was able to reserve online and then meet in person at the office to get keys and be shown the unit. They immediately switched me to a new unit when they realized there was an issue with the first one I reserved, which I appreciated so much. They also sell moving & packing materials.
Good, safe, clean location and facilities! I have no worries about my belongings and feel comfortable having them there and accessing them.

Storage unit was clean, climate control was excellent, and it felt safe to use. Only complaint was the fact that online order and actual access code didn’t match - needed to work with local manager, whose hours are limited. But staff was very friendly and accommodating.

Everything is great. Except they should've notified me a few days before monthly renewal about returning the keys/keeping the lock on. I paid for an extra month of storage that I didn't need.

Unbelievable on how clean this place is. The price is perfect, they even gave me a discount for the first month. The manager was so polite I took him back some cookies. I will always recommend this location. They also sell boxes and other moving supplies. The manager even brought me a cart to use while I was there.

Very friendly staff and are available after hours. The space was clean and as advertised. Great value for the money

As someone who has had some pretty horrible experiences with other storage units, I can confidently say your stuff will be safe here.
The store manager is super friendly and a genuinely nice person. There wasn’t a 30 day notice required which is fabulous.
Only thing I didn’t appreciate was their inability to prorate the price of the unit when I moved out a few days after the automatic payment went through.

I rented my locker online, which was very convenient since I was 2 and a half hours away but needed to secure one pretty quickly.
This was the first time I have ever rented a storage unit, Travis was extremely helpful with my questions when I did go in. My unit was inside, the access was simple and still very close to a door for easy movement of my items. The temperature control was perfect and nice on the few hot days I was in and out.
Most importantly, I felt my belongings were safe and secure in this facility. It was clean and well kept.

Safe place to store things and the folks are super helpful. Joann helped me a ton when I was moving out. She’s a gem!

Very knowledgeable staff I did not even have to visit the site to get my perfect unit for my needs

Very friendly and communicative. I rented two years in a row and highly recommend to all Ithaca students. My daughter graduates in May and am grateful to have found this storage place

Everyone I worked with was super kind and caring I really couldn't think of a better place to go! Everything was super reasonable and I've never met such a nice group!

Terri was the best! She checked in with me leading up to my reservation date, gave me info I needed, and made the whole renting experience so easy and smooth. The facility is really clean and my unit even had a little welcome card in it. I’m so happy with my choice!

My experience with storage sense was great! When I first came in to sign up for a storage unit, the person at the desk was friendly and very helpful with getting me other supplies I would need to make sure my clothes would stay okay during this time. The storages were very clean and spacious for everything to fit! I have recommended many friends and old work colleagues to get a unit at storage sense. It is very secured and in a good area.

I was a customer of this facility under previous ownership and I admit it was a bit unnerving being far away from Ithaca and hearing that it was being transitioned to Storage Sense. However, they quickly put my mind and ease and it was clear that the transition to new billing would be easy. The communication was really great.

More important, I had things in storage with them for more than a year without checking on it, so I placed a lot of trust in the company that the facility would be maintained and safe. When I did finally pick up my things and move out, everything was just as I left it and there was no evidence at all of any issues with water, pests, etc. I had a couple spider buddies but that was it.

Thanks for keeping my stuff safe and secure at a reasonable price.

Excellent! Manager Travis went above & beyond to help me. He is kind & friendly and made sure everything went smoothly for me.

Storage Sense in Ithaca is a very clean, high-quality, well-cared-for facility in a convenient location! Management team Terri and Douglas have gone above and beyond by providing considerate, clear communication and stellar customer service to meet our needs. We’re grateful to have found this option for temporary storage and highly recommend.

I’ve used Storage Sense for the 4 years, my son attended Ithaca College. It is well located, safe, clean and has on-site staff most hours. Highly recommend.

Terri was very helpful and kind, and took time out of her “day off” to help me. She even found a discount I wasn’t aware of. It was simple and quick to rent the unit.

Quick and easy move in and move out process. Storage was well maintained, super clean!

Travis is wonderful! SO helpful and clear about how the storage unit works at this facility. Would recommend 100% to anyone in the area!