F.X. Caprara Motorcycles

Service Department Manager Chris Foley provided help with my bike storage situation. He was very understanding and responsive. When was required, the other team members stepped up as well. I really wish this place was around the corner from me (I live in California) so I could proudly call it "my bike shop"!

In July 2023 we were on our final leg of our 6 day ride through upstate New York and heading back home to Ontario Canada. Unfortunately, on my Ultra Limited the engine and coolant warning lights came on as we were heading north from Lake Placid. I pulled into F.X. Caprara H-D at 3:30pm on a Friday afternoon and headed to the service dept. I was met by Chris Foley - Service Manager, an awesome guy that was super cool about my situation and right away said let me see what we can do for you. He managed to locate a new water pump and then worked some kind of miracle with the techs who installed it and got the bike back together by closing time. Chris and his team provided very professional service but more than that, they were just happy to help me out. Needless to say, I left F.X. H-D a very happy customer.
I would definitely recommend them for your service needs.

Awesome guys. Big thanks to Tristan for helping me on Saturday with my sleds!

Great American Convoy...A wonderful afternoon spent with an exceptional group of True Americans. All sincerely grateful to our Veterans. God Bless America

Awesome service! Got me in same day and everything done very quickly. All staff were extremely friendly. 100% recommend!

Good people. Good service.

Good deal

Great customer service!!!

Good customer service

Love it

I'm shipping a bike across the country and I was hoping to use this shop as a spot for the shipper to pick it up, which I've been told HD dealships do all of the time. The manager I spoke to basically flat out said no, with no real reason, and was kind of rude about it. Very surprising as most other HD dealerships I've dealt with have been really friendly and helpful.
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Update:
As Dawn mentioned, I asked a friend to call in and they received much better service than I did. I'm not sure if the issue is who I spoke to specifically or what, but it was all sorted out in the end. They allowed me to leave the bike there at no charge and the pickup went smoothly.

Bought a Can am 1000, brand new right out of the box. Super pleased with the machines preformance, it's so fast it's scary. That being said we tried our very best to get a helmet thrown in for free or even at a discount price, they wouldn't even consider it. This atv is one of the most powerful machines they have and it wasn't cheep the least they could have done was given us one helmet. But besides that very clean and organized store. Wide range of bikes,4x4, side by side and, sleds. Check em' out!...so now 13 months later this beautiful machine has had many rear differential problems, mechanics are aware of this constant problem stating machines usually take a hit the first year. Well for the price this should not happen! Not happy with the way service men handle customers.

Bought a brand new 2014 Arctic cat ATV off the showeoom floor, I have less than 150 miles on it, now it has a noise in the back end, I called them to get it in for service and they state they can't work on it because it's an ATV, they only work on Arctic cat sleds (of which I bought a brand new sled the same day I bought the ATV and I came back the next with a family member who bought a new sled too) Won't be buying there again.