SERVPRO of New Kent/Williamsburg/Northern Neck

Servpro of New Kent/Williamsburg/Northern Neck responded to water damage to the basement of our personal residence. Our initial call was on January 1, 2024. Their on call employee contacted me almost immediately. Emergency response personnel arrived a couple of hours later, and began mitigation right away, removing saturated carpeting and padding and installing fans and a dehumidifier. Their estimator came back the following morning to take moisture readings and assessed that due to the rapid response, our baseboards did not need removed, which was a great relief to us. In a matter of a few days, their drying equipment was removed. The office staff called us daily with updates and scheduling times for any onsite visits. The entire team was very professional and informative. We highly recommend using Servpro of New Kent/Williamsburg/Northern Neck for any water damage needs! Stephanie and Lenny

They did a great job! My house looks brand new.

work was done fast, the people were very professional. They did a great job!

Rick and Wes were amazing! They got the job done in a timely fashion and were extremely helpful removing mold from my antique furniture and they helped move it to my new residence. I will definitely call them back if I ever run into the same problem and I would recommend them to anyone in need of their services!

We had a pipe burst at our family vacation home. Servpro came out and did clean up and dry out at our convenience. Great job. I hope we don't have another situation like this in the future, but if so, I will not hesitate to call them again. Thanks Alyssa. Please thank the crew as well!

We had a kitchen fire with extensive smoke damage. Amanda and her crew could not have been better. From the initial meeting they were thoughtful, compassionate and professional. They cleaned the house down to the duct work, and now, you can't tell that there was a fire. Don't get me wrong, I never EVER want to use them again, but if I had the need, I would not go to anyone else.

They did a splendid job, 10/10 overall

My services from Servpro New Kent exceed all of my expectations. I was literally traumatized by a house fire nextdoor. When I tell you that Servpro held my hand and was there for me every single step of the way from day one and I am not Exaggerating. Mrs. Karen in the entire staff are compassionate and have your best interest at hand and will not quit until you are completely satisfied.
I cannot express the gratitude that I have for Servpro New Kent Virginia. They treated me like family. I love you guys and Thank you again from the bottom of my ❤

This group came in promptly and inspected for water damage after flooding. They were knowledgeable, prompt, friendly. They left blowers in the house (which were loud) but it dried everything out appropriately and they offered their recommendations to me for further restoration and things to watch out for in the space.

Fantastic work!! Very respectful.

Excellent job, everything looks great.

I don't care what anyone else has to say. Here are the facts. On a weekend, late in the afternoon around 4pm, my son noticed huge water marks on our downstairs ceiling. I made 3 phone calls, insurance/plumber/servpro. By 7:30pm, I had dryers and dehumidifiers and a clean-up completed by their on call team. 4 days later they wrapped everything up and by the holidays I was well taken care of. Absolutely amazing response and excellent service. I did not expect service on a weekend days before the holidays, let alone prompt and excellent service.

Great job! Nice people.

From initial claim call through service to close of job Bobby and the team were on point with getting my office back to whole and reopened. Despite the challenge of this job falling over the holiday season 2019, the ServePro team did not skip a beat. Kudos to these folks for always coming through when I have needed them.

Everyone who worked with us were very personable and professional. And I can't say enough good things about Jersey. He was a power house and very detailed. Big thanks to the whole team.

We had an insured that had water damage to their home and need a restoration company there ASAP. We contacted our agency account manager, Bobby Walsh, and he had a team on site the same day. Amanda Flores handled the claim promptly and professionally.

Had my local Servpro company come to clean our office after a COVIDD19 scare. The did an amazing job and the crew we had were very knowledgeable and friendly. I will use them again.

They are amazing. They care so much for their customers and really put every effort into making them happy. Their response was very quick, and their employees that come onsite to do the water damage were kind and efficient.

Servpro folks were in time and professional. I was afraid that we had a major catastrophe. The professionals led us through the process resulting in far less cost than I was afraid of. Thank you!

Great company with friendly and attentive staff between those in the office, from the initial call to the final visit, to the technicians that come to the home. Everybody is willing to explain the process and what needs to be done. I highly recommend this company