U.S. Bank Branch

Phenomenal bank. Renee is a angel...No other financial institution will come close to doing more for you... Love U.S. Bank.

Great bank with great services! Shanna is a star player on the great team at this branch!

Fantastic service

I have used US Bank for many years, and often bragged about how great they were. Amazing customer service, great response time and just good people. Now here today, I am hard pressed to stay with them. Tracie Veeser who I worked with in the past only cares about new business, and treats exciting customers with little to no respect. Never in my life was I told that a banker is handling things first come first serve and that is the way it is. I am never wanted special treatment, however a simple question answered, or an email back saying I can call you tomorrow would have been appropriate, not this long winded you can go else where and get the same level of service email. Which was a lie! I did write her back saying you could have answered my question in the time she spent sending that extremely inappropriate email. I am yet to hear back from her four days later, again saying to me, go elsewhere. LaDon at the Lombardi location saved my account, she went above and beyond. I guess every company has great people and not so great people.

Be aware!!! avoid this US bank at all cost. The ways of doing business is arkaik and a loan can take over 3 months to approve even with a perfect credit. I went there because my friend works there and she convince me to give them a shot; worst mistake ever. She is a sweetheart but the corporate office are inefficient and lacy as f%^&%%^%##. I am stuck with them for the next five year because otherwise the charge you a penalty if you payoff your loan to go somewhere else. I writing this because I went to get a home equity loan after refinancing my house with them to give my business to my friend a short while later that are making wait forever for a loan that could of been approve a lot quicker through quicken loans.

Dont make my same mistake.

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