Autosmart

LAST EDIT—- Mark and crew are doing everything they can to make things right. They are going above and beyond. My final review is they are good. Their choice in mechs is still questionable

EDIT #5. 7-21-2023
Just got my H3 back. They put a used/wrong engine in it. With 77,000 miles. Well at least that is what they told me. I got NO paperwork on the engine. The alignment is off. Mold on floor mats. I will post a picture or video of all issues.

Edit #4. 7-3-2023
4 1/2 weeks. They have had my truck longer than I did. The Wrench turner at Just Us mechanics brought it inside on Friday 6-30-2023 put it up on the lift and then put it outside again by Saturday 7-1-2023.
Not sure what is going on. This is by far the worst experience I have ever had with a dealership and their mechanic. I will NEVER be back. I am contacting my attorney on Wednesday, 7-5-2023, and starting a lawsuit against AutoSmart. I am also contacting the BBB. My next move is sitting out front with a dig. steering people away from this horrible dealership and their even worse mechanic.

Edit #3. 6-23-23 1-star
it’s been a month. My H3 is still sitting untouched at Just-us mechanics. No response from Autosmart. I now blame AutoSmart. DO NOT BUY FROM HERE. it does not take a month to replace an engine. time to start posting videos.

EDIT#2. 6-18-23. 3-stars
AutoSmart gave me a loaner car. But it has been 15 days since I dropped my truck off. It has been 5 days since the “mechanic” looked at it. It is still in the same spot and no further work has been done. I am giving it till Tuesday 6-20-23 to get done. then I start posting on tic-Toc, and twitter to my 1.5 million followers. and calling the BBB and the state. This mechanic is going to have a severe negative effect on AutoSmart. I hate that it is going to happen, since they are extremely nice, but they chose this “mechanic”.

EDIT: 6-13-23. 4-stars
My issue was not with AutoSmart. it is actually the mechanic they use. The sales team and staff at AutoSmart have gone above and beyond to get this situation rectified. As of today, the mechanic JUST US, just finally looked at my truck and by the time I right this, should be calling it into the warranty company. again. AUTOSMART is not the problem. So if you buy from them and need repairs, insist on another mechanic. DO NOT use Just Us across the street.

Buying from them was great, AT FIRST. Vince was a great salesperson. 3 weeks after purchasing a 08 H3 and jumping through hoops with their finance company, they changed finance companies on us, without asking us. This seemed REALLY shady but it saved us over $50 a month with a lower interest rate. 28 days later, the engine blew and possibly the trans. I texted Vince, who told me I was covered with the bumper to bumper. This was confirmed by another gentleman that sits in the back. I dropped it off the next day, Saturday 6-3-23. They said their mechanic (Just Us across the street) would look at it that day or monday at the latest and get the process started. I trusted them, because Vince seemed so nice. Stopped by Friday 6-9-23 and the hummer was still in their lot. We spoke to the mechanic he said he looked at it. but that is all. he hadn’t even called the warranty company yet. He said he MIGHT get it in monday. He was also extremely insistent that he “knew the previous owner and the truck was meticulously taken care of, so it doesn’t make sense that the engine blew!” he kept making it seem like I did it in the 6 weeks I had the truck. He also implied (several times) that he doesn’t think the warranty company will cover it.) I didn’t even put enough miles on it for an oil change yet. There was an oil light issue since I purchased it. H3’s are known for the oil sensor going bad and I checked the oil level daily, waiting for Autosmart to get me an appointment with their mechanic (Just Us).

I will update as this progresses. It may be several weeks or even months, before i get my truck back. As of now, I would recommend to either shop elsewhere or use extreme caution. If you do go, ask for Vince and no one else.

I had the best time ever at a dealership. I actually enjoyed the buying a car experience. Mark and Will were friendly and knowledgeable. I did not feel pressured or stressed. They were professional, kind and gave me good information about the cars and most of all they were HONEST. They did everything to get me an excellent car at the price I desired. I purchased a 2022 Malibu. I love it! Thank you!

Stone and the team with Auto Smart Nation took great care of my family this past weekend. My wife and I each purchased a Nissan, she a Rogue and I an Altima. It was the easiest and best process we ever experienced when purchasing a vehicle. Great selection, great price and great service. Thanks again Stone and the rest of the Auto Smart Nation team.

Great car salesmen. Will was awesome, I told him what I was looking for and he delivered with the help of his manager. I was out of there in no time with the car I wanted. Go to AutoSmart now if you need a good running new car with low miles. They work with you. No matter your credit, down payment, and work history. Will recommend to family and friends. They also offer good referral bonus.

I have bought two vehicles from them (four years ago and again last month) both times the staff was great. Honest, straight forward, and didn't try to redirect me into what they wanted to sell rather than what I needed. All in all a good sales experience.

I would encourage anyone looking for a moderately used car (30k-70k miles) to look here first.

My first time purchasing a car and I had the best experience at Autosmart in Deptford! Stone was amazing and did everything he could to make sure I was happy, answer any and all questions with genuine care and a smile, and was always 100 percent up front and transparent in the best way throughout the entire experience!! He made sure I got a car I loved and the process was extremely easy and rewarding! Highly recommend this dealership and its team! So friendly and a great atmosphere here!

Autosmart was the best find we could have discovered. From beginning to end, they were transparent, straightforward, no-bs kind of people. They worked hard to make sure we were comfortable with every single step. As soon as we walked in Zach was amazing. He did not make us feel pressured and was a pleasure to meet. Mark was up-beat, super kind and generous when talking prices. Upon going inside, every single worker was welcoming and encouraging that we are making the right choice to invest in not just a great product but their family-ran business. Car people usually have a bad reputation for being shady, but it is night and day here at autosmart. I will definitely be recommending them moving forward.

Had the best experience at AutoSmart ever ! Both Stone and Mark were very patient and very helpful with my first time picking and purchasing a vehicle . Even outside of my purchase they are very helpful with any questions I have, I highly recommend AutoSmart to anyone, as they have your best interest in mind !

I was a pain with this dealership, signing 3 different deals & 2 different cars and they still did THE MOST each time to do the best for me and I’m so appreciative🤍 purchased a car from them 3 years ago and then another one today. They did so much for me and I’m extremely happy and confident with my purchase🥰 thank you so much to Harrison, the owner and the director!

I just purchased a 2020 Mercedes GLC. I could not be happier with the purchase, Vince and the staff and their hard work. It was a pleasure coming to their establishment and I will be sending referrals their way !! Thank you again !!

My car got stolen out my backyard l!! I was able to cash out from my insurance and put a down payment on my new car . They helped me drive off the lot with a decent car. Helped me sign up for a program to help fix me credit.Very friendly guys especially Nick!!! We bumped heads lol but got it together. I appreciate you and all of the other guys.( Harrison, Ryan, Stone, Angel and Doug) y'all Rock.. go check them out?

I had a great experience here and I would highly recommend coming here if you're serious about saving money on a good deal of a car! I worked with Alec and Marc and really ... the entire rest of the office and enjoyed a complete customer service experience. It's a family atmosphere that's infectious as you're going thru the car purchasing process (including financing), making it even more comfortable.

Thanks again Alec and Marc!

Everyone was so nice, polite and very helpful, helped me to get my new car! I highly recommend this place :)

I purchased a Chevy Silverado Z71 in amazing condition! I applaud everyone at the dealership for being so helpful but I’d like to especially thank Stone Spiegel for making the whole process smooth and flawless! Definitely give this place a try!

Great place Harrison was a great help.. I was nervous to buy my FIRST CAR and he make me feel so comfortable. I got the best deal and great low payments. I would recommend everyone to come here, they also have a great car selection.

I will be buying my third
truck from the dealership... And I live in Florida!
Last September hurricane took my home along with my Dodge Ram that Marc found forme 5 yrs ago.
Within 24 hours of me calling him, Marc found me a new vehicle and had it shipped to Florida. Who does that?
This week I had an issue and it was my fault because I can't find things since the hurricane and he stopped what he was doing and took care of it. Again, what car dealership does that? This place is phenomenal and I recommend it to everyone!!!

Shawn from autosmart in deptford was a great at his job for selling me a new car which was a 2020 chevy traux. He took the time to let my husband and i know everything we needed to know about the vehicle but i had some down falls in the end which made me very stressed an very aggravated and made me think to want to give back my brand new car that i fell in love with. The issues that i had a problem with were not ok they don't know a lot of stuff and say one thing but dont do the other, you could be in the middle of talking with some one on the phone an they put you on hold, when they call you they don't leave voicemails on who they are an why they called. Change your mind on a trade in but still put money down they don't tell you the price change until very last minute for your car payment. Tell you you need to get a new car inspection even though the car sticker is good until 8/25. Tell you they will order touch up paint when they come back from a holiday weekend but it was never done, tell you they will call you when something comes in the next day but failed to do so. Complete waste of my time rushing to mvc inspection to make sure i got there on time before they closed for the day. In the end i am very upset an disappointed in this place but love the new car i have. Great news the staff is friendly but downfall is they don't know anything and waste your time. In the end the owner Stone and one of the owners made it right to make me a happy customer, they will make sure the ball is never dropped again. So Thank you for what you did to make my experience better with auto smart.

I just moved into the area looking for a vehicle. After being mistreated with one dealership and having obstacle after obstacle trying to find the perfect vehicle, I found Marc. Marc from the very start was incredibly professional, wise, and one of the first salesman to not be after my money. In fact, Marc’s only goal was my satisfaction and he sure did work with me and my situation well. I take the time to write this because there are not many people like Marc, especially in his career. Marc deserves every customer that takes a moment to read this, to come his way. Thank you for everything.

Vince was great! I recommend this dealer. Above board and eager to work wit customers.

Very helpful for my first purchase! They truly worked with me and what I had to offer and did not let me leave empty handed. Truly happy with the customer service! My fiancé was impressed as well.