Pilot Travel Center

I would like to share with the world the best I mean absolute best travel center I’ve ever been to this pilot in Oakwood, Illinois 171 is the best layout I’ve ever seen in a travel center with two of the kindest, most helpful employees of all time- Nate and Sheridan. The store is well stocked, super clean and super easy to get through plenty of room lots of food just a perfect place to go, so let it be known 171 is the truckstop to go to. Bye.

I really liked this Pilot. I have nothing bad to say. For the 1 star reviews. Food at every truck stop is expensive. Use your points on your pilot rewards card. That’s how I pay for my food and the other 1 star. Many truck stops are full after 4pm. 2pm if you’re on the east coast. Plan accordingly. But this place was clean and open. I actually sat and had my coffee while watching the news. They also have healthy options. The salad was really good. And the workers were friendly. No complaints here. It’s not the biggest pilot tho. So keep that in mind.

Showed up last night after delivering to sygma 15 miles away. I stopped here before delivery to reserve a parking spot because I knew it was going to be a late night. Delivered, and came back to see all the reserves full. I wasn’t gonna let some entitled driver think they can get away for parking in a reserve and not paying when I did. I was tired and had no patience. Talked to the staff here and they were gonna go out and see who paid and who didn’t. Luckily for a driver someone pulled out of a reserve spot and I was able to take it. But other drivers were also waiting for reserve spots. Bottom line I appreciate the staff for doing something about these type of drivers who park in reserves and don’t pay. They do enforce their parking here so stop trying to park and not pay. Also cops patrol here regularly and one just so happen to be in the store when we were discussing the parking issue. There’s four to five other truck stops on this exit. If you don’t wanna pay if there’s no free spots go somewhere else. This pilot is fairly clean, enough room to maneuver, has a hot deli like most and friendly staff. Bathrooms get a little dirty during the late hours but pretty clean during the day.

2-20-24
Very nice store!
Good selection of coffee!
Many quick to-go food choices!
Cinnebon. Dunkin.
Hot and cold food choices!
Very clean store with friendly staff.

This is the best truck stop I've ever visited!
We accidentally locked ourselves out of the truck and every employee here help us!
The manager, cashier, maintenance man,, absolutely amazing people!
Plus, we ate dinner, rotisserie chicken was fresh and tasted wonderful.
The showers were the cleanest I've ever used and the water was good and hot, great pressure.
We will definitely be visiting here every chance we get.

Great job everyone, thank you for all if your help and hospitality.

Easy to get in to, and plenty of room to park. Reserve is particularly easy to back into and lots of room between rows. This is a very quiet little Pilot and amazingly clean. We didn't see any potholes to speak of and the only trash we saw was in a ditch away from parking. Plenty of trash cans which were emptied overnight. The employees are extremely friendly and professional. They have multiple varieties of food. Buffet, a hot rack with the regular fare ( plenty of choices there), and salad and fruit. The store was extremely clean, bathrooms exceptionally clean and great coffee in the morning! A bit of a flustercluck at night when everyone wants a space, but typical for any Pilot. This is one of those little gems owner operators will like as there are places to park that are out of the way which lowers your chance of getting your bumper removed! Didn't fuel here but the line moved quickly. One thing that was really nice was this Pilot was quiet. What I mean is there was no loud music blaring in the restrooms and no constant directions to "move up after fueling", which it seems steering wheel holders ignore anyway. Just a great little Pilot.

Food on deli was fresh and it's nice to see employees that care. If Max isn't management, he definitely has a knack for it. Best customer service I've seen in a while. I'll put this on my must stop list for fuel whenever running this direction.

Beautiful pilot travel center on great location running by nice happy females and ofcourse well maintained too thank youu 👍

Smelled good when I walked in, Cinnabon fresh and warm available this morning, bathrooms are clean and has the soap Gogo, love that stuff, available, store is organized and clean and stocked up. Pumps have no problems and card reader works, very nice one.

I've been coming to this station once a month for a few years as a half way meeting spot. When in fact, I drive further then my meeting does just so we can meet here. The food is good, the restrooms ALWAYS clean and when there is a line, they are always quick to open new registers! They will even make you fresh coffee!

Friendliest staff clean hot shower laundry clean and cheap great place to stop on the road

Clean good service, wonderful choices of food, drinks and snacks much more than normal gas / truck stops.
Bathrooms were OK but not the freshest maybe just the timing of when I was there.
Very competitive on fuel prices.
And has frozen yogurt with a topping bar very cool, pun intended

Recently remodeled. Looks like a whole new store! Very nice, clean, well stocked shelves with polite and friendly staff. Lots more room to walk throughout the store and move around with better selections of snacks, food, drinks and anything else gas stations/truck stops normally carry.

While not the biggest truck parking lot the store interior is large and roomy. It's a newer pilot so everything is fresh and clean. There's no fast food inside minus the cinnabun but there is a McDonald's just across the street. The staff on duty was kind courteous and helpful. Manager Nate gave particular attention to my coffee machine issue and resolved it rather quickly.

This is the best gas station I've ever been to. They have a Cinnabon, a lady gave me a free wing sample, which tasted amazing and then the clerk told me that the sticks were buy one get one. Left more than satisfied

I have had one of the best customer service experiences of my entire life at this location. I cannot say enough about how amazing this store is and how even more amazing every one of the staff members are. I'm blown away! I live in Champaign and I will definitely make the trip to this travel center frequently now. Thank you for making my weekend!

Great snack options (even healthy ones and a hot counter to order from). They had a tempting rack of Cinnabon treats and a great coffee bar. We were grateful for the baby changing station!

Very clean. Outstanding crew. FYI- The 2 star review on here by Madalyn Basralian is absolutely based on an experience she, 1. Had at another pilot and she just made a mistake or, 2. She’s just making false reviews in order to boost her profile. This pilot has no Subway. Giving a false 2 star review ultimately makes this place sound like trash and takes away business. Which to me makes it inexcusable. If you’re gonna be a local guide people and businesses are going to rely on your reviews. There’s a Responsibility for us to make 100% sure our reviews are correct. As a matter of fact there are more than a few poor reviews that are false on this location. There is no knife shop here, there are more than 2 stalls in the restroom, etc... I guess there’s no way to stop it.

I did a 34 hour reset at your location. All I can say is outstanding staff. Very professional and helpful. One employee, I believe her name is Charlie went out of her way to help me find an item that you didn't carry by taking the time to call someone who did. I will be glad to stop there again.

I really like this stop. It's big, clean, and has a lot to see and offer. It feels safe if you're traveling. Lots of Illinois memorabilia if you're looking for that. Also, frozen yogurt and cinnabon, both with lots of options. Bathrooms are inside, clean, and updated. Staff have been friendly when I've stopped.