Dr. William M. Lucas, MD

Dr. Lucas is patient, kind and listens to you when you tell him your issue. He is knowledgeable, professional, friendly and charismatic. I would recommend him to anyone.

They are absolutely wonderful with my daughter. Always polite, addressing my concerns in a straightforward easy to understand way.

Dr. Lucas is fantastic with my son. He is both patient and kind.

Been going to Dr Lucas for the past 8 years and he is kind, gentle and explains so that you can understand.

Dr Lucas staff's customer service has severely gone downhill since becoming Compass. It was not the best before. But now they have a GOD complex and a greater that thou attitude. While the doctor has a laid back attitude for kids, it sometime borders on what do you think we should do. as if he doesn't know, or doesn't want to be responsible for any decisions. Of course with the GODs of the front office standing near by, I would probably have a passive attitude too.

I recently tried to set my family up with medical care through this facility. I did everything I was told to do. I dropped off our paperwork, was told about their “policies” by a receptionist that was busy “eating something”. I was feeling a bit anxious about a potential medical situation with my daughter but understood that I would have to “wait”. I was told that the schedule looked pretty full, however and I felt like my daughter needed to be seen (depression) As soon as possible. Her “counseling” appointment was put out for 3 months later through another agency. I asked the junk food eating receptionist to just put me in in the next available (quite a ways out) and let me know when the applications for “care” were processed. A week later, no call. I call the facility and was told that they don’t have my paperwork and there is no appointment for my daughter on the books. When I tried to “discuss” I was transferred to a manager who abruptly told me that they would not accept me or my family as new patients. My daughter was self harming. I was scared, reaching out for help...and dumped by this facility.
The staff refused to listen to me, the mother of a potential patient and rather dumped my family in favor of supporting the eating receptionists version of the story. What about the children.?

Dr. Hoover is by far the absolute worst and most unprofessional doctor! She's rude and could careless about her patients. Don't waste your time on her.