BoConcept Princeton

Catherine was the best sales rep i have ever come across. Her expertise, design ideas and more so the effort that was put in to make sure i got what i desired was truly exceptional. Overall, had a great experience!!

5 star service. I ordered a complete living room set and counter chairs during the supply chain crisis. The furniture arrived 5 months later but my new construction got delayed by a further 7 months. I had to keep pushing back delivery. Marianne helped me with the choice of furniture and then Peter handled the delivery. Courteous, professional and willing to postpone delivery at least 3-4 times. The ultimate extension of this courtesy was delivering my furniture on my day off even though it was not their scheduled delivery day. Furniture arrived well packed, undamaged and very much to my liking. I chose firm seating more along modern but leaning-toward-traditional pieces that have fit in very well indeed. I could not be more pleased with the entire experience.

I happen to really like the design lines of your product. Along with that, I really enjoyed working with your designer Catherine in the Princeton store. She worked hard to make sure I had the right products for the space we were designing.

Beautiful high-end furniture. We purchased a bar table and two stools online and despite the pandemic, the delivery was within reasonable time for imported made-to-order furniture (usually 12 - 16 weeks ETA). They put in effort to deliver before the end of 2020, allowing us to celebrate the new year with our new shiny furniture.

The customer service is very responsive (about 24 hours on weekdays). They will make sure everything is right. We wish they would have a few more options to resolve small issues but it seems they have some restrictions in what they can do as a franchise. This is the only shortcoming that we have experienced, and we hope they can think of more environmentally friendly ways (beyond a gift card) to correct minor damage than ordering a replacement part.

All-in-all, we are very happy with this store.

Great furniture but, everything is order made in Denmark 🇩🇰... takes at least 4 months to deliver.

Great customer service! Sherlyne was fantastic! She provided great options and was really helpful!

Marianne was very helpful if you go to BoConcept ask for her. The manager is helpful

Staff had So much Knowledge, love this place

Pricey, but classy and worth it!

Furniture store from Denmark...!
Very impressive customer service.
If you are looking for a high end new furniture different than the traditional of course with a hint of wow factor, give it a chance.

Expensive but gorgeous furniture

Modern, high touch and expensive furniture, lighting, and decorations. I like the style, but I am not sure why this trend should be getting such high markup. The designs use mass produced and mechanically fabricated parts. There is very little individual touch. Why do modern design pieces get such high retail price?

Shop is nicely laid out and lit.

I bought an expensive sectional Sofa. It has three sections held together with clips. We found that each section height varies slightly and when put together it looks uneven. We called the store multiple times and they gave us excuses. First they said floor might be uneven and when we insisted on someone inspecting they said that the sections are manufactured in different locations and hence the height difference. I paid $16k for the sofa and expected better quality for the price.