Norfolk Hardware & Home Center

I don’t think I’m ever going to Home Depot again. This store is incredibly robust with every little thing you might need (from my amateur perspective, but holy cow they have such a variety of tools, equipment, supplies, resources).
Not to mention, the store was very clean, easy to navigate, and my stop to just see if they had what I needed included 3 different very friendly, helpful staff members. This will absolutely be my go-to spot for all my home improvement needs <- I know that sounds corny, but it is absolutely true. I’m so impressed.

Highly recommend this store, especially if you don't have any idea what your doing. I went in recently to buy materials to paint and hang a shelf. I had no idea what I needed, their staff was tremendously helpful and walked me through everything I would need.

This is the largest cleanest most well organized store I’ve ever seen in my life and I am constantly at hardware stores!
This place has everything you could ever need! Rate down to the tiny stuff that comes in handy. This place has far more than any box store and it’s all easy to find everyone in the store was supper happy and friendly, I walked out into the parking lot and my first thought was to leave this comment.

On a scale of 1-10 I give this place a 1,000

This is a petite hardware store with a family owned, small town feel. I give it 5 stars for customer service. The staff greets you upon entry and you won't feel as though they purposely avoid opportunities to help you - like you see often times at the big hardware store with orange lettering :)

I LOVE Norfolk Hardware! They really do know how to treat and take care of us that live and work in the community. I can always find something there that the big box stores don't have and for a reasonable price!

Very helpful and less busy than a home depot. Staff jump in and have a willingness to help.

I have shopped here several times in the past two years. Store is beautiful inside and out and the staff is very friendly and helpful. They did an exemplary job on their renovations and the customer service is a superb. They keep everything well stocked and maintained. The prices are very fair! I will keep coming back.

Finally got to this place and so glad I did! Great folks, super friendly. A woman said hello to me as soon as I stepped inside. I got the cart I needed, guy who helped me was really nice too and even put the shopping cart I just purchased together so I could use it to bring all the items I just got home (I'm just a few blocks away and I don't own a car). I'm definately coming back.

I could not be more pleased with the service. I was looking for a specific piece of laminate to replace a backsplash. Met a guy at another store and he pointed me in the direction of Norfolk Hardware
The associate was so helpful. Will definitely go there for my hardware store needs.

I went to several other places before checking out Norfolk. I would highly recommend their Kitchen design staff and services. John Leonard is who we have been working with and he has been wonderful!!! I went in not knowing how to design our very small kitchen space, and he came up with a wonderful, cost effective design for our kitchen. He has a great eye for everything and has worked with us throughout the project. We purchased our cabinets and have so far been very happy with the help and services provided.

I went in tonight for a VERY specific replacement screw and was not at all confident about what I was looking for. Not only did someone immediately come over to see if I needed help (Lamar?), in the end 3 guys worked together to find just what I needed. If that’s not fantastic customer service, I don’t know what is. (Guys, if you’re reading this: those lag screws were perfect!)

Norfolk hardware is going the extra mile to be everything you needed to be. You can always get help, even in taking your stuff out to the car, and they have a very good selection with competitive prices. These guys deserve your support, and they are always improving. If you know the store from even 5 years ago, you owe it to yourself to check them out again. Every time I'm in there, I find myself remarking to some employee or another how great they made the place. Norfolk hardware, you rock!

A very big THANK YOU to the helpful, knowledgeable folks at Norfolk Hardware in Dorchester! Water flow in my kitchen sink went from full strength to less than half strength over the course of a week. Asked a local plumber onsite at our condominium complex doing another job if he could come by for a quick look and advise me whether it was an easy fix or a major job; said he would call it in and let me know if he could waive the standard $150 "house call" fee - I never heard back. A helpful but inexpert neighbor was able to disassemble, clean two filters, but problem persisted. I took the sprayer head to Norfolk Hardware over the weekend, and headed for the "Expert Advice" table...and that's exactly what I got. Eddie and Jose played around with it, checked stock, went online, and advised me on a replacement part they said would possibly solve my problem (and printed out the Amazon page for me...) It arrived yesterday from Amazon; easy to install - total cost $12.96. Norfolk Hardware advice: priceless!

I love this place. So nice to walk into a place and get actual service and I mean the friendly, helpful kind! Avoid HD. One of the staff noticed I was favoring my right arm(injury) and CARRIED MY STUFF to the car!

For years we shopped at the big box store but decided to make a change. Best decision. Mr. Eddie is my go to employee when I’m looking for anything. He’s knowledgeable and goes out his way to explain things or to check with someone who may have a little more info.
We are also in the process now of having Norfolk remodel out kitchen and Ailene (showroom Coordinator) was our initial contact in that department. Her customer service was the reason we chose Norfolk. We’ve finalized our design and await the next steps.
Do yourself a favor and give Norfolk a shot if you haven’t.

I love this store, the folks are friendly, help with advise and know their stuff...I've stopped using Home Depot. I'd prefer to shop at a local business - and, it's where all the construction, painter folk buy their equipment. If it's good enough for them, it's good for me.

This is a great local hardware store with decent prices and a good selection of items to buy!

Evidently, the place needs more foot traffic. The employees are very helpful. Instead of going to the big box store, I go to the neighborhood one. A couple of dollars more won't make me richer nor poorer.

Really love this hardware store, the employees are so knowledgeable and just so nice, there was a guy who helped me carry out a few of my heavier items out to my car, I tried to give him. $10 tip but he refused it and I felt bad that he didn't take it but other than that great hardware store

I dealt with Malaika for kitchen cabinets. They're selection is good and their prices are excellent. She was very knowledgable. She even came to the house and measured which was good cause my own we're off. My cabinets were delivered to the 3rd floor with no issue. I have referred people to them and will use them again for more cabinets. Let me also mention I've gotten other supplies from there and the people there are helpful and prices are good.