Whitmore Ace Hardware

Friendly helpful staff. Clean and orderly stock. Sometimes a little bit higher price than the big box stores but you save time but get the Ace rewards and save that way. Plus they give back to the community.

Lived many places and been to several aces but there is no place as friendly and helpful as the Manteno location. Every time I come here you've got the staff going the extra mile to make sure I get exactly what I need. Whatever is going on with the hiring and training, they're doing awesome. Great place.

Called and they held a product at the counter for me overnight. Great customer service.

Great family hardware store.. Friendly employees and great Halloween display.

We are jolly green giants, walking the Earth — with guns. These people here today are the finest human beings we will ever know.

Great service, always. You always get help finding what you need. 99 % chance they have what I need. Always a good morning when you walk in. Just a good experience.

All the employees have always been helpful and kind.

Always pleasant helpful employees here😁 And I always find what I need🤗

I have visited Whitmore Ace Hardware many times and always found the service to be exceptional. While most Ace Hardware's are friendly, this one tops the charts. Prices are going up everywhere, but it's so nice to deal with an organization that actually conveys that they are happy you are doing your shopping with them. Personally, I'll pay more for such a service level- which is one of the reasons I'd much rather go here than make the drive to another lousy Walmart. Very friendly staff, excellent attention to detail, actually walking you to the product instead of pointing, and friendly faces. My recommendation? Always go here first. Then, and only then, go elsewhere- if you can't find what you're looking for. I'm confident you'll find both what you want and the excellent customer service I've described. Well done, Whitmore Ace Hardware- and especially Paulette!!

very nice people ..who want to help you !

Excellent paint department. I was in need of a specialty primer for fiberglass & the lady ( I believe paint department manager ) went out of her way and made phone calls to make sure the correct product was recommended to me. Seemed knowledgeable and answered questions. Prices might be a tad more than the big box stores but the service is worth the little bit of extra cost.

Awsome store! With a good selection of items. If they sell it, this store would have it. Every time I stop In here I always end up leaving With more items than I was expecting to. Cause you will Find something you have been looking for awhile, or See something cool That u must have! "Good store, good selection, & good customer assistance." Its a Great Ace-Hardware to shop at!!

Super nice folks helped me all along my visit. Recommended for their service alone. I have never visited without someone asking me if I need any assistance.

Very friendly and helpful staff

As I entered the store, I heard a happy voice say, "Good evening ma'am! My name is Jacob. Can I help you look for anything?". He help me find the items I was looking for and explained how to sign up for the rewards card, as well as business account if needed. He was extremely knowledgeable, helpful, and a pleasure. Jacob even helped me to my car. Whitmore Ace Hardware is blessed to have such a dedicated employee. Thanks again Jacob 😊

Excellent customer service. Knowledgeable staff. Ace is the place with your helpful hardware man and woman. Lol

The friendliest staff in the world and very helpful

This place has all the charm and know how of a true small town hardware store. Everyone is so unbelievably friendly and helpful, in person and over the phone!

This store is adorable. I went in for the first time yesterday with two kids with me and one of the employees went right over to me to make the shopping trip easier for me. He found exactly what I needed fast, offered the kids a sucker, and even some free popcorn. Employees here are very kind. Thank you for your help cuz you know shopping with kids can be difficult! 😊

This is an excellent Ace Hardware to do business with. I purchased a Traeger grill from them. Upon setup, I experienced difficulties with the WiFire system. After calling Traeger, with no clear resolution, they recommended I call the Ace to see if they could exchange the unit.

The manager, Paulette, personally reached out and told me she would rectify the problem. Adam, the warehouse manager, arrived at my home the next day at my convenience and personally helped me troubleshoot the grill. After all of that, the system update was installed and I was grilling that day! No need to replace anything!

They worked tirelessly to make sure all issues were corrected and really demonstrated what customer service is all about. Thank you, Paulette and Adam for all of your help!! I look forward to giving them more of my business in the future. You should too!