Madewell

such lovely staff working! helpful and not pushy! store was super clean and organized! they all seemed to be enjoying themselves and were all very friendly without it feeling fake! lots of new inventory as well, will be coming back!

I was here a few weeks ago just browsing and I saw a bag I really loved but didn’t NEED so I didn’t buy. A week or so later I decided to buy it and I went online to look for it but it was sold out. So I just went to the store and it wasn’t there either and I was so disappointed. A woman who works there asked me if I needed any help and I told her I was kind of sad because a bag I like is sold out. She checked the back quickly and they didn’t have any left so she called some nearby stores and one had the bag and they were able to send it to me by giving my info over the phone. I’m so grateful for that woman! She wanted me to be happy even though it wasn’t even a sale for her store. That kind of thing is what makes you want to support to a company :) Thank you!

My first madewell visit and everyone was so nice! Coming back soon!

Excellent customer service

went in a couple weeks ago, the people in the store are nice and more than willing to help. however 90% of the jeans they had on the floor were skinny jeans and size 26 and under. Maybe it was because things were on sale and they were trying to get rid of the skinny style and everyone had already purchased the size 28,29,30,32 size jeans but I was quite disappointed by the limited selection. Does anyone wear skinny jeans that any more? I felt like I was transported back to the year 2008. I hope they get a wider selection of pants and in bigger sizes (most people are not size 4 and under!).

Extremely rude and old employees, don’t know company policy and like to walk over young people

The staff was rude specially the people at the billing counter

Love madewell but this is the worst Madewell I’ve been to