Lowe's Home Improvement

We went to the store for a couple of items. We were appreciative of the upbeat, and friendly Lowe's team for asking if we needed help several times throughout the store. Wonderful as usual!

We needed to get a hot water heater and Logan was walking out from the back and asked if we needed help. He helped with the whole process from getting the water heater, ringing us out, and also offered to load it with the electic lift on to our truck. He was very nice and had great conversation! Thanks Logan!

Would love to share that I went to lowes in Onieda , In which I worked with for a USDA grant I got the check to pay for their exact quote went there to get the materials ordered for the project , just to be told they would not honor the quote value the close date was 1/15/24 and it was not approved by a manager ! instead of trying to resolve the issue the construction manager was rude and did not want to be bothered and said for a $1,000.00 more he would order it . well I admit I gave him his own snotty attitude right back to him, I asked for his store manager and he came and instead of resolving the issue , he told us to leave or he was calling onieda police and have us removed. Well long story short I went to Norwich lowes and I highly admit that your team there were above and beyond to help our situation . Gerald , Mark, TJ. and also I did not get the other names that helped . they went truly above and beyond to figure out the dilemma onieda caused , and I have to say they were not worried about nothing and I think the one young man worked over his break and came up and above and beyond customer service , and were very professional and very pleasant and listening to what had happened and solved the issue . I can not express this fine team is what this world needs , please these people deserve the best , you really went over above and beyond and you will get all my buisness from now on . again thank you if I could give a 100 star rating I would thank you and by the way my delivery is on 2/5/24! God bless them all can't express my gratitude and this project is gonna make a kitchen safe and usable for a disabled elderly woman, and you made it happen . thank you again.

I got a card for giving someone a high five but honestly I have 2 to give that to..Connie and Judy at the service desk..both are so WONDERFUL!! Judy helped my disabled fanny load bags of soil and wheeled to service desk then loaded in my vehicle and Connie, as always, was so sweet and rang me up, setup my delivery and put up with my sense of humor!! It's just a WONDERFUL AND HELPFUL store and the employees are the BOMB!! ESPECIALLY Connie and Judy..everytime I'm in there..which is often!! Thank You for employing the best of the best!!

It is always an adventure when I go shopping at Lowes...jaw dropping products and being my father'daughter and my uncle's niece...it is MY king of place even just to look and get inspired to go home and dream about what you could do

I love my craftsman mower, and i just got some new appliances. There is always a deal there.

I found the staff here to be very pleasant & helpful.
The store is well stocked, organized, and clean. Exchanges are quickly & efficiently done.
Great job, Norwich, NY

Always a great experience. Specially when we have Sissy our fur baby with us. She brings a smile to almost anyone's face.
Can't wait to bring our 2nd fur baby for a visit. Emmie will be so excited.

Everytime I go into the Norwich Lowes I am greeted by how can I help you. I have e purchased my washer, dryer and refrigerator there with no issues. The I stallers were professional. I purchased lots of paint there. The staff were always nice. One of my purchases was a garage door opener, replacement from Hannah.. I paid for installation. But the "Handy Installers" were terrible. 3 times they canceled me. 10 pm the night before. Hannah was awesome. Her and the upper management fixed it. I appreciate them. Hopefully the "Handy" team clean up thier act.

Always have exactly what is needed and more. I always find myself stuck in the store looking to spend money on stuff I don't necessarily need lol. Their customer service is excellent. I probably get asked at least 5 times while in the store if there is anything I need help looking for. Which I usually do most times.

The Lowe's in Norwich is one of if not the best Lowe's I have shopped at. Very well organized and stocked. The thing that really sticks out is the customer service by ALL the employees. They are extremely helpful and friendly that makes you want to keep on going back.

The Lowe's in Norwich has a wonderful staff. Seem to be always on top of things and are very knowledgeable about their departments. Always great deals on useful items and in stock. What can't be found in the store can be ordered online online and the delivery or arrival dates are pretty much spot on.

A little misunderstanding this morning when my dryer was dropped off on my front deck without being installed.
I phoned the Norwich Lowes and their Customer Service was excellent and very reassuring. I was directed to the store manager who was very courteous and understanding. He informed me that he would be contacting the delivery guys to return and install my dryer.
Within less than an hour they returned and were very friendly and cheerful. They did a great job installing my dryer.
Once again my extreme satisfaction and confidence with Lowes has been restored.
Much thanks to the Lowes Team for the great work and customer service they provide.

It's a good store but the cashier at the self checkout out was very rude I bought a gift card I couldn't figure it out we push the help button he walked right by us and helped some one else when he was done with them he went back and stood in his area ingnored us. I went to a regular cashier who was really nice

I have noticed the employees have been much more attentive to helping customers and bringing them to the item they need and have seemed to go above and beyond to make sure your shopping experience is exceptional.
Especially the man in the wheel chair. He is very kind and always shows you exactly what you need and will even go get an item while you shop for another. Very impressed.
Thank you for fixing the once horrible shopping experience to much more pleasant one.

Went to get ten bags of potting soil and a big bag of miracle-gro dirt on a day when my knee was bothering me. A very nice and polite young man named Connor helped me load them onto my cart and into our truck after paying. I was rung up by a very nice and helpful man named Mark. He has helped me before and was always knowledgeable and willing to help whenever he can. These two men are a great asset to the Norwich store. I will definitely shop here xagain and recommend the Norwich store to my friends and family Exceptional service from both!!--THANK YOU, Mark and Connor

Friendly staff, stocked shelves. Plenty of options.

talked with Jim tonight. I had bought a cheap quarter sheet orbital sander. After awhile I walked out with a Bosch round orbital sander. With the cheap one from across the road, the vacuum cleaner attachment wouldn’t stay on. It does with the Bosch. So come see him and you’ll be in good hands!

I don't frequent home improvement stores, so I have little basis for comparison. However, I was amazed at what a good experience this was. Because of the nature of our visit, we had extensive interaction with the manager, Chris. He was polite, knowledgeable, helpful, and spent enough time with us to make an outstanding impression. Other staff, likewise, were fantastic. I will definitely return whenever I have home improvement needs.

Will help you get the thing you need