Verizon

Very pleased with the experience we had with Chad. If you are looking to upgrade, add a new line, or get some internet, GO see Chad!!

quick knowledgable people . very helpful with problems

Chad, in the Newphiladelphia location is the best! He is always willing to go above and beyond for his customers. I hope if anyone ever needs help they ask for him. The best employee in that store hands down!

In an era when sacrificing your lunch break to receive even mediocre service through an 800 number following a 40 minute hold time, this AFTER having driven to, waited, and eventually connected with a real person in a local store the night before who just ended up providing the same 800 number you’ve already tried and were unable to connect with due to their insanely limited hours - but with the bonus of an alternately incredulous then dismissive attitude - would be considered a win, Verizon cooperate should be counting their lucky stars for employees like Jeff, Kyle, Samantha and Allan. In my opinion, these people deserve thanks, recognition, bonuses, and probably a raise from Verizon.

Despite the fact that transferring our cell service from Sprint to Verizon has been a daunting task with roadblocks along the way, I am still making time to leave a 5 star review due solely to the impeccable service I have received from the aforementioned people at this store. In this review, it would not be possible to adequately convey the level of character and professionalism I have seen them all consistently demonstrate; suffice it to say that they provide the textbook definition of grade A customer service. I can see that the positive, respectful tone is set by the store’s manager, Jeff, who was unfailing respectful and kind to both customers and employees throughout the barrage of issues he dealt with while also assisting me throughout my 2 hour, peak business hours visit.

If you appreciate personalized, focused, informed customer service, this is the store to visit. Does it cost a little more than T-Mobile? Yes. Is it worth it? Absofreakinglutely!!

Salesman Justin did a great job at assisting me. Overall will prefer this location again over others for future Buisness.

Really enjoyed my experience with Rob at the New Philadelphia Verizon store. Lots of laughs as I made my purchase that day. We had waited for a bit as it seemed everyone came in at once but it was well worth the wait for great customer service. You could also see everyone was working diligently to help those they were with and then finding the next person to help. Thanks a lot!

Jennifer that works here was absolutely amazing on helping us with our phones and plan. She was so helpful! Plus the pink hair was just the right amount of spice lol.

The staff is always helpful, sometimes a little pushy with products but that is their job, so I can't complain. The new Philly store definitely has the best staff around and the biggest selection. I made the mistake of visiting a different store and they sold me and overpriced piece of junk. This store is the only one I will do business with.

Heather was exceptionally helpful and took her time explaining things to me. I appreciate her excellent customer service!

Spent an hour there with my wife picking new phone, then switching apps, contacts, etc. We were waited on immediately by a very knowledgeable sales person. Huge variety of options. Great experience.

The gentleman that helped me was very knowledgeable!!! He was fantastic!!!
His name was Chad. We went South Side
Of New Philadelphia by Lowe's. Thank You!

We got a new phone for Cyndi. Tech was very nice and knowledgeable. The whole experience was quicker than expected.

They have wonderful staff and great service. Cody was very helpful with answering any questions that I may have.

Aaron was extremely personable, helpful and efficient. This was the most prompt service ever.

I've never had good luck at a Mobile store until this Location opened up. They are extremely helpful and always fast and friendly.

Jen helped me out today get a case for my Pixel 3 XL. Great service!

The items were fast and easy to find. The employees were kind and friendly. It was an awesome experience.

Aaron provided us with all the information and able to help us get the needed equipment all in the same business day

They are always ready to help you when you walk through the door whether if it's small or big.

Andrew was absolutely awesome helping me get everything squared away with the confusion my new devices and the bill! The customer service is why I will continue to be a Verizon customer!