Dellenbach Cadillac

I had a great experience with the service dept at Dellenbach. Able, the service technician, had a SD card ordered and delivered for my Escalade. In addition, the car was recalibrated and everything is great 👍🏼.
So thank you to everyone 🍍🍍🍍

This 5-star review is for their service department, which provided great service in my short notice emergency. I had been traveling in the Great Plains and I had left my Cadillac sitting for nearly 40 days, resulting in a dead battery just as I needed to return home to Vancouver, WA. I managed to get it jump started by had no power steering and many error codes (modern cars have lots of computers). En route and nearing Fort Collins, I called Dellenbach Cadillac and spoke with Marty, who understood my situation immediately and told me he would squeeze me in and help me out.

I was afraid of being stranded in the wilderness of Wyoming or Utah with electrical problems or a bad battery, so getting immediate help was a great relief. And the service department is honest; they easily could have ripped me off by simply forcing me to buy a battery I didn't actually need, but they determined that the battery was holding a charge. I did have computer codes that needed clearing, and they had to reprogram modules affected by the low power but that was to be expected and I didn't mind waiting and paying for that.

They had me back on the road on three hours and I got home safely. I have tremendous respect for the honest and hard working people there and I'm lucky that I found Dellenbach Cadillac and its excellent service department. They even washed my car. They did a great job, kept me fully informed, and made sure I was comfortable while waiting. Highly recommended.

Honesty with no pressure/hassle sales! Great deal on the vehicle and every promise that was made was honored. Paperwork was ready and I was in and out in an hour. Overall, very pleasant experience. I will very likely purchase my next vehicle from this dealership even though I live an hour away.

I had the pleasure of having my Cadillac serviced at Dellenbach. The service writer Stewart was both professional and extremely knowledgeable. He was able to diagnose my car correctly with a simple explanation of the problem. Some parts to repair my vehicle were on back order and Stewart followed up with me through the months as we waited, always keeping me in the loop. I would highly recommend this dealership for its excellent service and care of their customers.

Thank you...

Great dealership too buy a car from! Honest, fair prices and a nice team to work with. Highly recommend!

That was a great buying experience and the staff was extremely professional. At NO point did I ever feel like I was dealing with a salesman but was just chatting with a friend. During this time of Covid we must all understand and work together and I felt completely safe and comfortable at the dealership. I will recommend Dellenbach to anyone that asks where to buy a vehicle, especially a Cadillac. Thank you.

I want to give a special shout out to Bruce and Alan in the body shop.. I was hit in the left rear quarter panel of my XT5 yesterday. I took it to Dellenbach right away... both of these gentlemen were immediately available to me and very honest and straight forward. The damage turned out to be minor and was fixed beautifully by simply buffing it out.... These people are very trustworthy and I will not hesitate to use this dealership in the future.

The best experience of my life compared to other dealers this group outperforms. Incredible job thank you

Brought vehicle in for oil change. Service area was clean and employees were quite pleasant. I learned of an 'operator-error' issue that was fully explained to me. Car was returned washed and cleaned.
As a suggestion, if they can do it, vacuuming would be most welcome, particularly in winter and early spring.

Julie is awesome! Great place to get your next Cadillac!!

They did a great job, my only complaint is that there is no shuttle service available.

Great people here. Charles the sales manager is just an awesome person. One of the few places you can go where the people actually care.

Received new tires. Service completed in one hour. Excellent.

I have never had such great service as I did with Charles and Jim.

Good people ,,great service..Still a great family company

Notre better place to buy a car or have it serviced

These people are awesome! Paul Myers

Great professional service.

Excellent service .

Prompt and complete service.