The UPS Store

Always are nice and help me out as fast as they can. It can be busy at times

**MUST READ**
This is my heart felt and favorable review of my experience with Melissa, the “Rock Star” Store Manager at Fort Benning UPS, better described as the “Ft. Benning UPS Guardian Angel”. Melissa’s customer service is more like “customer ministry” because Melissa stops at nothing to take special care of her customers, going the extra 1000 miles, exceeding expectations, problem solving, and advocating for others!
The United Parcel Service is a better company, and VERY fortunate to have Melissa represent their Ft. Benning location!
BACK STORY: Yesterday, Melissa received a phone call from a VERY distraught and emotionally charged (out of state) customer who had been left out to dry by the local USPS at Ft. Benning. That customer was me. My Army Soldier’s Express Mail, containing priceless letters from home, family pictures, and carefully selected scriptures/prayers, that were NEVER delivered to my soldier! The tracking # indicated that my mail was just sitting on location at Ft. Benning USPS for days and scheduled to be “returned to sender”. I must have called the back-office USPS number 50+ times over the course of 3-4 days, but NO ONE WOULD ANSWER! That’s when I had an epiphany to call a neighboring UPS store to inquire about what I should do? Can I just say, from the moment the Store Manager, Melissa answered the phone, I felt relief and comfort? I knew that I had just landed on safe ground. Within two short minutes, Melissa was on the phone with an employee at the local USPS location, explaining the details of the problem, providing my tracking number, and REFUSING to accept “I don’t know” or “I can’t find it” or ANY OTHER EXCUSE that the employee postured over the phone (I was on speaker phone and heard him)! Melissa told the USPS employee “Look, this is the mother of a soldier, this mail is very important to her, she spent several hours writing scriptures and letters to him, please help!” Melissa was PROFESSIONAL and DIRECT with the USPS employee. After she exited the USPS phone call, Melissa gathered my contact information, assured me that she was going to call me back with an update from the USPS employee. No eloquent words are sufficient enough to describe how utterly MOVED that I was and still am, because of Melissa’s heart and determination to stand up for me! I was not even her UPS customer (BUT I AM NOW!). She did not have to do any of the above, but she did – and because of Melissa’s fierce advocacy and compassion, she brought 100% resolve to this incredibly frustrating mess. My Sweet UPS Guardian Angel lit a forest fire under Ft. Benning’ USPS A$$!!! AND NOW, MY SOLDIER WILL BE RECEIVING HIS LETTERS/SCRIPTURES/PICTURES FROM HOME!!!!!!!

As if this was not enough, IT GETS EVEN BETTER! My Angel Melissa helped me print another “letter from home” (written the night before), along with beautiful color pictures and my soldier’s favorite song lyrics. All from the comfort of my home in WA, I emailed the UPS store the documents and Melissa printed everything to perfection putting extra love and care into this mailing too (sending me pictures of the final order and making sure it was flawless before shipping it out). That last letter to my soldier was the best one yet, for which I trust will bring him much comfort and love from home.

Melissa if you are reading this, I just want to say, “Thank you again, from the bottom of my Army Mother’s heart!” You really have a way of turning storms into sunshine! The world needs more people like you!

May you be immeasurably blessed by those who surround you, as you are such a blessing to others!

W/love,
Lisah

If it wasn’t for Bryce, I would have rated this Fort Benning location a one star. I came in on a busy Saturday to return my direct tv equipment, I had 3 receivers that needed to be scanned and the lady only scanned 2 receivers. I asked her why she didn’t scan the 3rd one and she said it wasn’t necessary. I knew something wasn’t right and she wasn’t going to scan the 3rd one. Later on that evening, I received an email from direct tv that 2 of my receivers have been turned in and that I was missing the 3rd one. I was so angry when I returned back to UPS that following Monday. I tried to tell that lady about the different barcodes, but she didn’t listen. Luckily, Bryce was in there and he was able to help me find all my items and scanned them correctly! Thank GOODNESS! Seriously! It’s not hard to do the right thing the first time, I don’t care how busy it is, you shouldn’t take a short cut. So thank YOU, Bryce!

Always a pleasure stopping in at this UPS shop. The staff is always willing to help no matter how busy they are. We frequently stop in to send off returns or make pickups and everyone has always been very professional.

I don’t know how this place doesn’t have 5 stars. ALWAYS willing to help me out. Just bring your item in or whatever. Head lady will square you away no questions asked. No extra charge for stuff. The amount of times she’s given me a small shipping bag or whatever for free is countless.

Melissa and her crew are AMAZING they go above and beyond what customer service is. I was in awe on how much they are willing to help. Recommended 100%. Thank you guys for all of your help.

They are very nice and it’s super easy to drop off.

Great customer service!

Prompt and reliable service!

Close to Fort Mitchell, easy to find, staff is very helpful and experienced especially with Amazon returns...as well as helpful.

No matter how busy the staff may be they still greet each individual customer. Everyone’s helpful and friendly.

Melissa you are an angel - you really take care of our soldiers!

Melissa was awesome 👏🏿
She was literally running 🏃🏿

Great place.

Many people on post use it to get their letters delivered so it can be pretty busy. They offer free mail services for regular letters but you have to pay 6 dollars for packages on pickup. Friendly employees.