Tanya Medina

Highly recommend Dr. Medina. She is very knowledgeable, takes her time to explain things and let's you ask questions. She really cares for you and you aren't just another to her. Her nurse is also very sweet.

My doctor was great, however I was very very unsatisfied with the people working in the office. Customer service and compassion was non existent when I called. I explained I was out on vacation (which really was not a vacation, just me visiting family) and didn’t have medication with me and I honestly was just looking for advice on what to do. All they kept telling me was that I need to get an appointment with them for a refill and need to do lab work, and they continued to tell me I didn’t understand and interrupted me continually. I legit just wanted to know what advice they had for me because I was nervous and anxious as I have never been off the medication for that long. Also she HUNG UP on me (I believe it was the office manager) after I did what she told me to do, which was look up a pharmacy to transfer information (for like an emergency supply I was hoping, I really was not wanting a refill, however she wasn’t really interested that much in listening to what I had to say, her tone and attitude from the beginning of the call was so inappropriate for her position, she was talking at and down to me from the beginning of the call). So when I called back, to top it off, I told the lady who was speaking to me next about the situation, I said listen, I honestly am just seeking advice from y’all as medical professionals to tell me what to do… so she said she would ask the doctor… comes back to the phone and tells me to go to the ER and ask for an emergency supply. The lady literally had no cares that I would be spending who knows how much if I had followed her advice (which she never really asked the doctor, so she made me think she did). SO AFTER ALL OF THIS, multiple phone calls with my pharmacy’s too at home, I finally got in contact with the most helpful person all day long who literally all he said was “oh yeah you just find a pharmacy down where your at and ask them for an emergency supply”. I said wow. You are the most helpful person I’ve spoke to all day long. That was literally the only thing I had to do and people were fighting me all day long. Like where are the people who actually care in customer service? All of it was so uncalled for. The only reason I did not give this place lower stars is because when I saw Dr. Medina, she was VERY compassionate and caring and good with me. I could tell she wanted to be thorough and not just prescribe me something because it was easy. I had plans to do labs, but it’s not like it’s free to do that. I also, WAS going to come back for an appointment, but we are self pay and those are definitely not free either.

The woman who answered the phone was one of the rudest receptionists I have ever spoken to. Dr Medina may be a great doctor but based on the phone etiquette and rudeness of the front staff as a new patient hoping to make an appointment, I will be looking elsewhere. It’s unfortunate as Dr. Medina was rated #1 in my area for my insurance provider.