AT&T Store

Emily, who is a manager at my local att store helped me with great care and personalized service. She was extremely courteous and professional. She explored all options available in order to find me the best deal on my new phone. It is my hope that the corporate office understands just how valuable she is the their organization. I would say based on her performance that she should at the top of her present pay scale or be promoted as soon as possible.

Very fast and professional will be coming back to that store . Emily and Lexii is amazing workers super professional and nice overall a great experience

I had a very positive experience! Emily went above and beyond to help me !

I was having tons of issues trying to get signed up for service online, so I went into the store. A+++! Kayla was super patient, plus she was working by herself and dealt with an influx of customers with grace while she was helping me. She was able to get me signed up and I left with a brand new phone! Give her a raise!!!!!! 😊

Walked in & instantly got greeted (highly surprised) McKenzie help me out with a bill pay & also other account questions! So see her , great customer service will speak for its self !

Kayla is a top-notch person to deal with you could not ask for a better cell phone facility to take care of all your needs. I've been going here for years and I will continue on that streak!

They wait for you if you are slow and care about customer service

They were helpful but didn't help with the fact I am prepaid had just bought a brand new device it was dropped completely shattered with a Dura Glass and case but still ended up having to pay to fix or buy a new device . What's the point of a warranty then ? Seriously though?

Upon entering Ron immediately stopped conversation with his coworker and greeted us. He was very professional, kind, patient, and helpful throughout our entire visit, in which we ultimately purchased a new phone. We were just going in for information and were not in desperate need but his help made us want to buy from him. I can’t express enough how impressed I was with his exceptional customer service! And because of his help I’m truly enjoying my new iPhone 11 - because he showed me what I needed to know very clearly and thoroughly!

Best experience I've had with getting a phone plan. Staff were courteous, and friendly. Process was super fast, and the employee, Crystal, made the whole process memorable, fun, and short. Very pleased with my experience!

Love my new phone and services! Adam made the whole process look easy. He took the time to answer any questions I had. He also made sure everything was operational before I left the store. Would highly recommend that you change over to AT&T. You won’t be disappointed.

Both store employees that were working were very helpful, knowledgeable, and prompt. I was very impressed with the service I received and had no issues during my store visit. All of my issues were resolved quickly and professionally.

I had a great experience at my local AT&T store located at 2807 N. Vermilion St Suite 1, Danville, IL. Upon arrival, I had previously spoke on the phone to an associate by the name of Adam. Adam was a kind, courteous individual with great humor and class. I assured Adam that I knew the store was going to close in 1 hour and that I lived 30 minutes away. Once again, he assured me that he was going to do whatever it took to get me taken care of. I must say, that he did just that! I arrived at the store 30 minutes until close, and not once did he bat an eye or look at the clock. Adam was very personable and professional doing whatever it took to make sure his customers were taken care of. The store was set to close at 7 and we didn't get out of there until just after 8. I told him a few times that we could come back tomorrow and he assured me that we were fine. I just want to say, job well done Danville AT&T, and more importantly, Adam!

Had to get my parents on a new plan to save some money. After talking to other stores and being told over and over it couldn't be done, this store suggested and did exactly what we needed. Thanks so much for knowing your job unlike other stores. So very thankful!

Wonderful woman, only one working in the store but was courteous and kind and extremely helpful with everything, this woman deserves a promotion

Good service very friendly!!! Shoutout to Gabe was quick and got the problem solved within minutes, Kenzie was amazing great customer service!

Crystal was fantastic; so were other employees, all who sincerely believe in customer service and care. Highly recommend!!!

This business effort was 5star.. Adam was expert! This went a long way toward alleviating some major previous no-so-good encounters with AT&T TV division!!

I want to thank Ron and the staff at the AT&T Danville IL store! I received the best, most professional customer service there. All my specific phone needs were met. Thank you Ron!

I love this store they always get me out quick. Don’t lose that Gaige employee he’s a good one