KeyBank

I cant believe all the negative reviews! Not my exoerience at all! I have used Key Bank for many years without a problem. Great easy to use app. Customer service always top-notch. Wish there were more branches, they closed all others in town, however 1 of the bank officers took my transaction to the tellers who processed it b4 end of day & mailed receipt to me (was peak busy time). While they offer same services & # of locations as some other banks in town they do a much better job & retain their employees which is important.

I am sadly leaving.Key Bank after banking there for 20+ years. This is due to a move to another state and not related to any negative experience there. I have received friendly, efficient service there the entire time I banked with them. Thank you Key Bank! I will miss the people there and I agree that Leslie does a great job. Again, thank you.

I have banked with almost every bank you can think of just to name a few solidarity, capital one, community first , harris, financial builders regions and even overseas banks and many more but out of all the banks I've been to I have never received customer service like I receive at key bank I would advise everyone to bank with them they have a manager named LESLIE who is very helpful , knowledgeable and professional she really will fix any issues you may have without excuses you will not be unsatisfied if you bank with them
Thank you LESLiE

great place

Usually not busy

I have banked with key for 10 years now.
Seems as though keycorp has been in a pretty major downturn over the last few years closing branches all over the state.
This is the last one left in kokomo so unfortunately my only choice of branches.
As a result the branch is always super busy so expect a wait time standing in line.
One time I waited in like over 20 minutes just to see a teller.
Time is money and they are wasting it.
This branch is clean and kept for the most part but the cons outweigh the pros.
I was disappointed with the closing of the other branches because the same thing happened in the previous county I use to live in and I am having to deal with the same issue now with what's left here.
I use to sware by them and suggest to my friends to bank with key but over the last few years that perspective has changed and I have considered banking some place else.
They charged me a $6 fee to have them print a two page bank statement of my checking account...
They use to send these to me in the mail for free every month...
But "go paperless" and just so happen to need a print out and get hit with a fee for it?
Not cool at all.
Seems like they try to squeeze every last extra cent out of people.
It didn't use to be that way.
I'll be happy the day that I pay off all my debts to them so I can seek a better banking option.

Can't use restroom there no customers aloud.

I suppose it's much like anything else these days, especially concerning service-driven enterprises. I've gotten better customer service from a public toilet at a gas station you wouldn't stop at unless you were about to wet yourself and there was literally nowhere else to go, and you had no changes of clothing with you.

Edit: Hi, CH! Perhaps you could have representatives of KeyBank all agree to disseminate the same, correct, complete information when requested by clients, rather than make people jump through hoops and create redundancies which lack the common sense of an apple. If you honestly cared about the issues causing the low review, you'd be free to review the transcripts from the customer service calls and/or KeyBank chats (which you do record for "training" purposes, right ;) ), and give me a call using the phone number tied to my account. I dare ya!

I have had my money get stuck in the atm 2 times now over $1000 and instead of making it an importance to get you your money, they sit around and have you wait x amount of time to get your money you may need for bills/food/etc… if it’s your fault my money is pretty much held from me why am I being penalized by having to wait. Why is there no cash advance? Or staff on hand to fix the issue? KeyBank is the reason I don’t trust atm deposits anymore. The machines can jam at any moment. Don’t deposit any money you’ll need available right away. It’s not promised you’ll have it accessible after putting money in the machine

If I could give them 0 stars I would. All I want is a notary signature. This is second time I have been here today. Waited 20 min the first time and sitting for over 10 mins so far this time watching bankers talk to each other and on the phone. It’s no wonder they keep closing key banks. I will be closing all 3 of my accounts after today also. Don’t waste your time or effort banking here.

Highly do not recommend. Only 1 bank branch, short staffed inability to help their long time standing customers

Got to hoffer st location at 4:55 knowing it closes at 5 only to discover you had your lobby doors locked.. I needed to conduct inside business.. Thx so much for my wasted trip and delaying a time sensitive banking need.. VERY UNHAPPY!!!

Trying to help out my parents who are in their 80s and handicapped do their banking and also have an account there but I can’t do anything at this bank to help them unless I have an account there.

Why keep the lobby closed except by appointment when other retailers are open? What an overreaction.

2 drive thru lines ridiculous long wait.

If I could change banks I would