Central New York Orthodontics

Really appreciate the enthusiasm and commitment of the doctor and everyone in the office to get things right.

I got my braces here and the people working there are so nice and great at their job!

The braces themselves were well done, but my experience here was traumatic for me.

I had taken excellent care of my teeth, but 15months into having braces, I went to a boarding school. It was an abusive place that forced extreme sleep deprivation onto us, and my teeth were heavily damaged as a result.

I don't remember which doctor I saw at this practice to remove my braces-- it was either Dr. Dan or Dr. Hession-- but he was cruel to me. He treated me with disgust and distain.
He also placed a permanent retainer behind my front teeth without asking permission:
He said "you had a gap?"
I said "yes"
He said "and you don't ever want it back?"
And I said "I'd prefer not"
He had me lean back. I asked him what he was doing, but he wouldn't tell me until after he was finished. He had cemented a chain behind my front teeth. When I saw this, I immediately told him to remove it. He would not. I begged him. He would not.
It was placed in a way that prevented me from flossing (even my dentist couldn't manage to get floss in there). It started causing erosion between my front incisors-- only after it caused significant damage did the doctor at this practice remove the retainer. I felt very violated and hurt by this ordeal.

They also failed to remove much of the cement from my braces. I guess they felt I didn't matter enough.
A few years later a periodontist removed it for me.

Overall, this was a traumatic experience. The damage to my teeth from boarding school was hard enough on me, but the utter disregard that I was treated with here really stung, and was deeply unprofessional.
For this reason, I cannot recommend this practice.