Dixon's Automotive Repair

This place is the real deal. My family just moved to the area and we were looking for a trustworthy auto mechanic. The team exceeded all expectations and got my vehicle back to me in a timely manner. My inspection included a detailed report on my vehicle informing me on parts that may need service in the near future. They informed me but didn’t try to push or sell the future services which I appreciated. I’ll be taking my vehicles back to Dixon’s for future maintenance

I have to give a shout out to Joe and the team at Dixon Automotive. I called yesterday morning regarding a nail in my tire. He took over, got the tire size, ordered it just in case and made my appointment for that afternoon. Very professional, caring and was an enjoyable experience. They changed my tire and reassured me everything will be fine. Any automotive services you need~rest assured they will take care of you. Kudos to a professional quality automotive service in King William!!

Dixons Automotive is an Amazing Business. If I could give 10 stars I would in a heartbeat. I called Joe the day after New years and he set me up with a tow for my Ford F-150 and reassured me they would take care of my issue. I replaced my starter but I was still not getting it to turn over or Fire. On another note they have a texting system setup that gives you updates on your Vehicle and the Progress with pictures and notes from the technician no other shop in Richmond gives you those updates. Please keep that feature it’s so convenient and reassuring that you are a priority and that you truly care about the progress of my vehicle. Long story short my Technician working on my truck found that the signal wire needed replacing on the starter and it was a blown fuse causing the no start issue. I have never had a shop that made me feel so relieved and comfortable solving the issue of my truck. Dixon’s cares and they are fast and transparent and trustworthy and never once they tried to sell me on anything else besides solving my problem. I picked my truck up in 24 hours and the vehicle is like brand new. Starts up Perfectly. The staff is one of a kind and very professional I will be bringing my vehicle to them always. Thank you Joe and the Technician that worked on my truck you all are a true blessing. Keep up the Great work.

Our experience with Dixon's Automotive Repair in King William was above any and all expections and professionalism in todays environment of customer service. We have never been to a Dixon's establishment before. We called in the morning looking for an appointment for an alignment ASAP due to vehicle throwing codes and not performing correctly. Not only did they fit us into the schedule when nobody else would or could they took our vehicle in as soon as we arrived. Dixon's was set up just like a dealership but a whole lot better of a red carpet experience. They had free, drinks, snacks computer work stations, WIFI and a whole lot of small town hospitality. Steve our customer service rep sealed the deal for us with his professional and friendly mannerisms in us wanting to return for any future repair needs. He explained everything at our knowledge level about the alignment process and the codes they found during the pre inspection. Came back when they completed the alignment/test drive not only did Steve explain he showed us that the issue was resolved and how the codes seen now on the printout was all historical data. He never pushed us to do additional work but made friendly notes and suggestions of what the mechanic observed during the test drive. Even though we live 40 minutes away Dixon's @ 874 Richmond Tappahannock Hwy, Manquin, VA 23106 is now our new goto business for any of automotive repair needs. Great experience Dixon's and Steve.

I had a great experience with Dixon's. Jay, is a great mechanic and explains what is wrong and what needs to be done. He has been my mechanic in the past and I am so glad to have found him again at Dixon's. I had an extended warranty claim so Joe and Steve had to communicate with the insurance company to get a new starter. The insurance company was not easy to deal with but they kept me informed and always returned my calls promptly. Getting your car repaired can be a nightmare but everyone at Dixon's was helpful and professional. I highly recommend them!

I recently had a state inspection and Joe was nice enough to explain each part of of the report. Due to Joe’s help I was able to understand what needed my attention. His ability to ease my “lack of auto knowledge” was well appreciated. I then booked a front and rear brake repair

First time using Dixon’s and we will continue to use them. They were very hospitable while I waited for my vehicle. They provided very thorough explanations of vehicle concerns including photos and videos on a report.

Friendly, honest and professional. Were willing to honor my coupon beyond the date and even advised me to get the tires first and then schedule my alignment...I thought the opposite. They did not have to share that fact.

Our vehicle's temperature gauge was running hot as we approached Dixon's Auto. Without hesitation Joe, as he introduced himself came out and checked on us and gave us antifreeze for "FREE." We couldn't have asked for such polite service. Thank you Dixon's Automotive Repair for such great customer service. You have just earned yourself a new customer.

I only used them for a state inspection, but they were able to accommodate my schedule. All the staff were friendly and seemed knowledgeable. I will definitely use them for any other maintenance needs that may arise.

Great job and service! Would recommend to everyone. Staff is friendly, patient, knowledgeable. Especially the guys up front Steve and Joe. Building and waiting room is very nice. More than fair prices! Can’t recommend enough. First visit for my husbands truck will definitely return with my car!

Team Dixon has pulled through for me on several occasions. Joe has been great to work with. Everyone is super friendly, helpful, and they communicated every step of the way. Couldn’t be happier with the services provided.

I was in a pinch after my attempt to plug a flat tire failed. I found a Dixon's coupon and was in their doorstep that following morning. The tire was professionally patch and balanced. The coupon saved me $20, and the staff was very professional and courteous. I 'll be back, hopefully not with a flat, however if another flat happens, Dixon's will be my destination. Thanks Dixon's for helping this veteran senior citizen!

Best mechanic around! Working with Joe and Jay: they are kind, trustworthy, and good at what they do. Our experiences have always been pleasant there. They truly have the customer’s best interest in mind!

They were very polite. They even stayed a while after hours so I could get my car back the same day. Also nice that they have loaner cars you can use for free while your vehicle is there.

Great customer service. Joe is excellent to work with. Fast and efficient service. Would highly recommend. Will be returning for any vehicle maintenance, repairs and yearly state inspections.

I've been going to Dixon's for about 10 years now I think. I drive an hour each way just to keep using them. They are fair, straightforward, professional, and always do a great job with my vehicle.

Friendly Care Day School would like to thank all of the staff members at Dixon's. You have done exceptional work on our buses to keep our children and staff safe on their trips. Y'all have been very informative on what has been done, sent emails reminding us about services that maybe needed and very courteous calls to check in and see how everything is going. Again, we can't thank you enough.

Very nice Steph, great service. Took clear up what I had you. Andrew, definitely be revisiting there for future work. Thank you all again

went in today for an oil change and dealt with Steve and Joe. They were awesome. They were very informative friendly and took care of everything I needed. Also has a great service that provided me with pictures and cost amount and everything that had to be done to my car. They are awesome.