Social Security Administration

Waited 30 ish minutes but that’s expected. Went back and it only took like 5 minutes and everyone was super nice and helpful. They didn’t even need most of the documents I brought

When you first walk in a guard greets you with a smile and is super helpful. You get a number and wait your turn to be called to a window. The woman behind the counter was so nice and helpful as well. You don’t need an appointment and can walk right in.

Even though they only had 2 workers they seemed to get done quickly and they were very pleasant and gave me extra advice, I really appreciate that. Thank you for your understanding and help 🙏.

This office is ran by some of the most caring and empathetic people I have ever met. I was once the Guard that worked there and I know for a fact that these people care dearly for everyone. They are people though. If you come in with an attitude, or are overly disrespectful, of course you will be handled with the same respect you give the agents. This is a Federal office in a small town and people need to remember that it is the ONLY SSA office in the entire county and it also handles overflow from other counties as well.
If you really want to appreciate the Union SSA office, go to the office on Delmar or on 16th st. in the City. After one experience there you will bring flowers and candy to our awesome agents in Union MO.

Called, had the usual recorded COVID-19 information update, and then was connected to a very friendly and professional agent named Wendy. Answered all of my questions and the entire process took less than 5 minutes. Looking at the 1 star reviews, I have to wonder if those people may be the problem. My experience was nothing but positive.

Sure there will be a wait because you ARE NOT the only person on SSI. Staff are friendly even being overworked. Try to think of how many times they are disrespected everyday. They are just doing a job. Complain to your Senators and Representatives. They make the laws and make the budget.

The people in the Union Missouri office have been very nice and very helpful! It's the system that is broken and many people suffer for it. I filed for disability in March of 23 and I still haven't received any benefits.

I went there to replace my card, had to wait about 15 minutes before I got to go up. Since I had all my required documents with me it didn't take long for them to get me new one ordered and mailed to my house within a week. It would be nice if they had extra people working in the offices but overall not a bad place.

It took 14 tries to get through over 4 hours, once I did though the woman was incredibly nice and helpful and helped me setup an appointment that would work for me.
Just keep trying if you can't get through.

understaffed.....long hold time be prepared to call back several times...in person is sooooo much better. people are professional and courteous when you finally get in touch.

Public building with a guard that checks all bags

I just find it very difficult to find anything I need to navigate to. Like I got a notice I have a message to an email I sent but I can’t find where to check the email at and there’s nothing in the messages. Idk.

Friendly ,but understaffed and very very long waits.

My husband passed away 2 days before his last SS check came in! They put it in then removed it by noon! I called, waited an hour and 45 minutes to get a person to talk too! Finally a person, told them my concerns! They did send me forms to fill and send back with original death certificate, they said nothing will be done until they get those documents! After me explaining all concerns and info, all I got was for a phone interview to be on Jan 28th! Didn't I already give all of that info? Jan 28th came and phone never rang but a message saying you missed your call! Call SS to reschedule another appointment! Again a wait for an hour and a half, again I went thru the same conversation! They can't help me but set up another phone interview for March 7th! Phone rang and on 2nd ring I said hello! They hung up! They called 3 more times after a message sent they they would call in 5-10 minutes! Each time I answered on second ring, they hung up on me! I called the number back, on red try, the operator said it was not a good number! All of this for $255 and MAYBE a partial SS last check for my husband! Pathetic! Is this how this works?

My purse was stolen, and I needed to report my SSN card stolen. I waited on hold for over 30 minutes. After 30 minutes they finally picked up the phone, didn’t say a word and just left me in silence. I continued to wait, and they hung up without saying a word. I called a second time, some one finally picked up, and her answer to me was, “Google it.” I told her they needed to work on their customer service. She said, “Well you can contact your state rep for that.” There is no excuse for treating people that horribly. If a person can’t communicate with human beings, they shouldn’t work in a customer service position.