SCE Ridgecrest Service Center Heliport

Extremely Disappointed with SCE – Here’s Why
As a customer bound by a government-mandated monopoly, I expect reliable and fair service from Southern California Edison (SCE). Unfortunately, my experience has been anything but satisfactory. Allow me to share my frustrations:
1. Change in Net Energy Metering Agreement: At the end of 2023, SCE unilaterally altered the Net Energy Metering agreement I entered into back in 2017. This change unexpectedly more than doubled my electricity bill, a significant financial burden without prior warning or justification.
2. Billing and Monitoring Errors: Additionally, SCE experienced issues with their billing system and the time-of-day usage monitoring on their website. This led to an entire year’s worth of charges being billed at once rather than the monthly billing I had agreed to.
3. Inadequate Resolution Offered: In response to these issues, SCE offered a payment plan to address the large, unexpected bill. However, this plan is manually managed and entirely separate from the regular billing cycle. Moreover, it’s not automated and requires additional attention to avoid hefty late fees—which, I discovered, accumulate throughout the payment plan regardless of when you pay. If you pay late, it voids the payment plan altogether.
This situation has been extremely frustrating and seems fundamentally unfair. I am sharing this in hopes of drawing attention to these practices and urging SCE for a more transparent and customer-friendly approach.
#SCE #CustomerServiceFail #UtilityProblems