Prospect Medical

After seeing the reviews and realizing I got assigned to them I was slightly worried. My first interaction with them was awesome. No time on hold, Monique the rep was very friendly and effective

I Can't understand why some seem to have had such bad expieriences with Prospect. I've never had a problem and I've run the gauntlet when it comes to health problems. Prospect has given me top tier care for everything from a brown recluse bite and skingraft to amputation of a toe for a bone infection. Hospital stays were comfortable, home care nurses as needed and great Aftercare attention by Tanya following up. In all of this I've had only one small issue and that's a lab that wasn't paid that I'm sure will get resolved when I call them.

THEY ARE UNPROFESSIONAL BECAUSE THEY ARE NOT TRAINED ACCURATELY, IF MANANGEMENT CARED ABOUT THEIR PATIENTS, THEY WOULD TRAIN EVERY EMPLOYEE CORRECTLY AND SUPERVISE THEM EVERY SECOND UNTIL THEY GET THE DESIRED OUTCOME-KC CONTRERAS / MA / MEDICAL BILLER CODER

Tanya after care nurse has been a wonderful blessing in my life assisting my ex husband with all his health issues. She is supportive and so very kind. Thanks so much for your dedication to your patient's.

I had a full knee replacement. The Dr. that I was referred to by Prospect, (Christopher Ninh), was in my opinion, top tier. Follow-up was great. I was sent to a rehab center for follow-up excercise which I fastidiously attended 3 times a week and did additonal excercise at home as directed. I couldn't really have asked for better results. I Found Prospect Medical to be a good company to work with.

Never have had a problem with Prospect Medical. All the customer service representatives have been very nice and knowledgeable.

I needed to see a Specialist, they contacted one on my behalf and Dr. returned my call the Same Day ! I couldn't ask for better, worked out great

If you need quick prescription and referral to the specialist this place is best option. No waiting line. Always fast. I have been at this location twice.

I'm giving this group 2 stars instead of one because the agents have always been kind and helpful. But the company itself is awful. I tried to get a portable oxygen concentrator for my mom. Medicare approved it, but Prospect denied the claim over and over again. I finally decided to change groups, which is a nightmare in itself. And, I'm filing a grievance. What a horrible company.

Terrible medical group. It seems like the doctors thru this group do not have good reviews. They keep messing up referrals with incorrect information and numbers, or, they don't approve them. One referral they gave me was for a facility for physical therapy that's over 60 miles from my house! There are many, many facilities close by, but my guess is that they only contract with cheap facilities. Will never sign up for this group again.

Absolutely horrible medical group. Customer service is a joke. Supervisors refuse to take calls. Specifically Steve. Convienently do not receive portal messages from PCP or specialists. I have to call and be middle man to get any referral processed. Have contracts with specialists with no new patients accepted. They have no urgent cares for my children anywhere near me. Can not wait to get out from under this horrible medical provider!

Horrible IPA ( prospect and AMVI) same. Staff are rude and have racism attitude . If you want to live, never choose those IPA. It is worth 0 star.
Dear Pros/ amvi: if you are lack of staff, let hire. If not, spend time training them to know how to listen to the customers. Train them to understand icd, cpt and train them understand how to answer phone.

Customer service provided me Two doctor numbers: one was wrong and the other didn't cover my issue... how crazy. If I ran my business this way, I'd be fired. Praying for a miracle to be healed.

I gave one star, but that is only because zero was not an option. Prospect Medical's lack of competence is rivaled by their arrogance. They denied a cancer treatment requested by my wife's multiple myeloma oncologist, via a form letter. Evidently, Prospect Medical believes they know how to treat multiple myeloma better than one of the premier specialist. In the denial letter, Prospect Medical claimed my wife needed to try other types of treatments first. My wife had treatments in each of the categories they listed in their denial letter and even with varying potencies to try to find the most effective treatment. The treatments were all done over the past 9 months. When you try to find who you can talk to regarding the denial, they do not allow you to talk with anyone. They just deny treatment and you can not talk with or appeal it. We ended up with Prospect Medical due to some purchase of our medical group. Since the change the level of service we received is horrendous. If you are given a choice, get as far away from Prospect Medical as you can.

Reading the other reviews I should of read it before I signed up with this group, prospect Medical. The worst medical experience that I had in my life, I just wanted to share the latest experience that I have had with this company which resulted of me canceling my contract with them as of end of this month.
My primary DR ask for a referral for a specialist, after three weeks I called them up for a status, she told me that it was approved and gave me the DR name and the phone number, so I called them up to find out that they don’t take Prospect !! , so I called prospect back and I told them about it she said she will send a second request and it should take 24-72 hours, so I called them back after three days she told me that she got a another doctor for me and she gave me the information, so I called the new doctor to find out that the office number that they gave me doesn’t have any doctor with the doctor name that they gave me. This was very frustrating and I knew at the point that this was it with this group since this experience it was not the first and I knew it was not going to be the last.the life is too short just to deal with this kind of unresponsible company.

If i could rate this a zero I would. Ive Delt with them the past 6 months and theyre nothing but issues and ive still got no where with them. I filed a grievance against them as well as took it up to the Department of Managed Health Care and the crazy part about this is after all that they still gave me the wrong referral. No one has a clue of what their doing. Multiple referrals that I needed were sent in as STAT from my PCP and specialists and were denied by them. Anyone you talk to at the customer service line sounds extremely upset or confused. If you can go anywhere else id highly recommend you do. Just a truly awful company

If I could give 0 stars I would. They have a non operational phone system that hangs up on you when you ask for English.

Do not use these people for anything.

Do yourself a favor and avoid Prospect at all costs. Even the primary care doctor, who took my appointment out of empathy because I am in excruciating pain, told me that Prospect takes at least a month to come through. I have been unable to get the referrals I need and still suffering in sickness.

Rate is a zero. Took 2 weeks to get a CPAP machine authorized to order. I still dont have it. Not good. Talk about confusion, blue shield does not even understand how prospect works. Guess it is primecare but managed by prospect. Next thing you know it will be larry company, managing prospect, that manages primecare and God only knows who one would call then. Capitalism in healthcare is awful, they hope you die before you get the service you need or just give up so it will not cost their bottomline.