Sunwest Chevron ExtraMile Lodi

After having a difficult time with my lanes gate malfuntioning i did not getting the car wash i paid for and i was upset after paying $20 then getting home to realize my car looked horrible. I came back to the car wash after many attempts of trying to get ahold of management a week later and the guy working the car wash offered to give me a free wash. Mistakes happen but im happy they took care of me at the end of the day after learning about the issue.

Maybe it's just because I would never find a place like this in the bay area. I mean for $10, you get actual people pressure hosing you down and scrubbing before you go through the auto car wash, then actual people drying you off after being blow dried. And then they have free vacuums going all the time. It's amazing!!

This place has definitely had its ups & downs. But for a good while now they’ve provided amazing customer service! Store is clean & organizer as well.

Two of the most welcoming and pleasant employees ever. The guys working this morning should get a raise our a promotion.

Fast pass is worth every dollar! Plus great customer service!

Very good car wash. People are attentive

Great customer service

Nice clean store

Cause it's OPEN!

I pay the higher price for quality gas and then use the carwash. I'd give 5 stars, but sometimes the carwash attendant does not direct with kindness and twice didn't use the brush on top of car. This would be 5 star if the attendants were always consistent and pleasant.

usually always good, today got a diet pepsi, (should have tasted first but it was not for me), as we are driving husband said taste funny, and it did, got home, called to let them know they need to fix machine. LOL, said yes it was an issue last week and getting low so it must be out. Really if it was getting low or having issues last week why did you not make a note to fix it??? just annoyed is all, I know its only a soda but i would not want someone else getting a bad one either.

They were rude

The quality of wash is good, and the attendant hosing/scrubbing the cars at entry is friendly and does a good job. My issue is with "Jay" the Manager. He clearly does not value customer service which is a shame considering the nice, new facilities. I had poor interactions with him myself, and I witnessed several other customer service situations that were handled poorly. If upper management would like more details on this, Id be happy to explain.

I used to really like this car wash, especially as they have an attendant who towel dries your car after you finish the wash. However, the attendants they have now (younger guys) seem very lazy and inattentive. For example, I just went thru the wash, and the first attendant who should help guide you in and spray off the front of the car, was sitting on a bucket with big silver/white headphones on, staring at his phone, completely oblivious to my presence. He only got up because another employee came over to attend to me (this second guy also had to walk over to dry my car after I went through the wash).
If this was the first time that I witnessed this laziness here, I'd let it slide, but it seems to a be a reoccurrence with most attendants (either not paying attention or doing half-effort jobs at drying your car.
I'll likely take my business elsewhere 'till they change staff.

Long story short,Car Wash! paid for 30 day pass 4-25, did not receive pass, had to wait 4 days for a English speaking person to get there. Showed him copy of my bank statement charge he said it shows pending, to come back when it goes through. Ok 2 more days, it passed the bank, now 7 days later, I'm there again same guy having a bad day as 3 other people are trying to get their issues fixed, finally he gives me my pass. Now 5-25 30 days later I noticed the carwash charged my card again turns out it's a reoccurring monthly charge, from a car wash. Total scam, I called to get them to cancel the charge and of course I had to wait an hour for someone English speaking to call me back, to tell them to cancel it I never authorized that to begin with, he said I have to come there and fill out forms to cancel. Tried to explain I did not authorize that and I'm 30 miles from there. Only go about 3 times a week. He said no. I'm disputing the charge with bank now. I will inform you of out come later. Save yourself a headache go somewhere else.