Alamo Rent A Car

I recently rented a car through Alamo (via Costco- best price) and had an excellent experience with the service at the PHX airport and with the vehicle. The pick of our SUV was flawless! When we needed to exchange it (low oil pressure light came on) it was an easy call to them with clear instructions. We were then given another SUV for the remainder of the trip. Drop off was easy and the employees were great. Definitely rent from them !

Easy to locate at the airport. Shuttle available. Friendly, helpful employees. Will rent from Alamo again!

In a time of crisis, Elliot with Alamo came through. Because he was able to help my family while we were straded, we are forever grateful! They have earned a new customer.

I flew into Bellingham Washington with my family of six. We had reserved a rental car through a third party discount website but they never actually made the reservation and we found ourselves at the airport with kids, luggage, and no car during a rental car shortage (thanks COVID). Just as we were starting to panic the attendant at the Alamo counter called us back over and said he had found a car for us. He also gave us a fantastic rate (cheaper than our original discount booking) and sent us on our way with smiles on our faces. I was so impressed! I am forever an Alamo customer now.

Awesome service. The people at the counter were very nice. Make sure to add the flight number to your reservation if you are arriving late. They will wait for you.

It was a nice vehicle. Very clean and an easy process. I rented a mini-van because I had friends in town visiting and needed the space. What I was not expecting was so many “bells and whistles” loaded on the vehicle! Wow! It had Sirius XM and navigation, which was very helpful to have as we took many sight seeing day trips.

Even though the Bellingham airport in WA is small, the Alamo counter was open late at night to accommodate customers arriving on a flight that had been delayed. It was a big relief! Thank you, Alamo.

I rented a beautiful Chevy Impala for a week. From start to finish, the Staff, the car and everything in between was amazing. I will only rent from this location if possible in the future. Thanks so much..

Chris was professional and courteous, he can even recommend great taco spots.

Very friendly and nice staff. Gave us free upgrade and processing was fast too.

Thank you, Athena from Bellingham International Airport!

Outstanding...!!!

Very friendly staff. Free upgrade. Fast processing.

I am very disappointed with Alamo at this point. I tried initially to get a large SUV and they kept trying to put me into a smaller vehicle. I kept telling them that I needed a 7 passenger vehicle. I had 6 adults and an infant in my family. I was picking up my vehicle and asked the guy if anyone had a Suburban. He said he would check and he actually returned with one. It was a 2023 model with 1500 miles. I drove it for 4 days into my 9 day trip and it operated flawlessly. We loved the vehicle! It had enough room for everyone and even with luggage.
I had purchased fuel and stopped afterwards for lunch and sightsee. After a few hours we piled back into the burb to start the hour long trek back to our resort. I noticed it started to run rough and had a severe misfire and then the check engine light came on. I immediately pulled over and called roadside assistance. Gave them the details and told them that I will attempt to get back to the resort, but I wasn't positive that the vehicle would make it.
I was able to get 11 miles before the vehicle began to die out and had stalled several times. I had multiple exchanges at this point with the roadside assistance personnel and I truly believed that we would have had another Suburban as soon as they found one. Then the hours turned to overnight. I was able to secure some hotel rooms for the night. I spoke to multiple people the next day and they couldn't locate another large vehicle for me. So I asked for two vehicles to help us get everyone back to the resort for our last day, and then back to Seattle. I was told by a woman that she will see what she can do. That was at 1130, I never heard from another person from Alamo. So after multiple attempts at contacting anyone and many hours later, i limped the Suburban to the airport ( 1.2 miles) and turned it in. I ended up renting two vehicles from Avis and we finished up our vacation. I still haven't heard a word from Alamo....

I would give this company a better score. Granted I rented this vehicle during the southwest melt down. Waiting in line was about 2 hours, then about another hour for vehicle. The car itself was really nice, returned the car he next day and no one wanted to look over the car at return and was told all good. Here is the biggest issue a week later I receive an email that there is a damage claim. I took car of this car and took pictures of the car with no damage, yet they are trying to say there is? The email provides no information in the damage or pictures to show what the damage is. I have spent hours awaiting on phone to speak with someone. I either get disconnected or I have to work and can't spend anymore time on the phone. This is the first time in rental history this has ever happened to me. I looked on line and appears this company along with national and enterprise have a history of these type of claims. I would warn all to stay away as you might get such a claim with no proof or explanation.

I originally had a reservation with Alamo rental picking up on Sunday 8/29. Unfortunately, when I arrived at the counter at 7PM there was no one there to help. There was a hand written sign that said the office had closed at 5PM. I ended up having to stay the night at the airport hotel (walking right by the rental cars in the parking lot I rented) so I could pick up the car the next morning. It cost me extra money and delayed my trip plans by a day. It would have been nice to know that the counter closed at 5PM, through a text or something so that I could at least make plans. And there were other passengers from my flight that had rented at the Alamo/National/Enterprise counter waiting also.