Rite Aid

Made the switch from CVS and I couldn’t be more happy! Insurance companies can be a huge pain…when I switched from CVS both of my insurance were not sent. When I went to pick up my scripts from Rite Aid they did have my secondary insurance …something went wrong, Nicki, the pharmacist, spent over an hour on the phone advocating for me….dealing with the insurance company’s lack of compassion and knowledge…she never once made me feel like a burden! I can never thank her enough!!

A new pharmacist has taken over and she was great this morning. I was very upset when I went in but she reassured me my prescriptions would be ready today and they are done already. I have had horrible experiences here the last 3 months but hopefully this new pharmacist and her team have it better. They went from 2 weeks behind to just 2 days. So shout-out to Clearfield to give her and her team a chance.....things are getting better!!

The pharmacy employees have always been kind and helpful to us. Thank you

I get that Rite Aid had to eventually upgrade it's location from an outdated mess in a near-abandoned strip mall. And I'm also not immediately giving this location 1 star because the place really hasn't opened in full yet. But I feel like the first weeks of the move to this location has kinda disappointed. Lines are slow and the parking lot honestly feels too cramped for a new location that just absorbed 2 pharmacies' customer bases. I have no idea if it will improve eventually, only time will tell. I have since taken my business elsewhere.

they wasn't very nice with my sister . I her pick up my boyfriend meds up because he had the covid an the one lady got smart with her so they need to show respect if not they are going to lose business with that attitude

Their hours on Google are wrong. I went without my meds because of it. They're closed Saturday and Sunday.

If I could give 0 stars, I would. Pharmacy hours just barely work for standard first shift jobs and there's no pharmacy on weekends. We tried to fill an emergency prescription straight from a doctor after a major surgery and they didn't have a single pharmacist in to fill in. It's good that, there are other options to rely on...

Edit: The prescription was already ran through insurance on a Friday before the pharmacists left and is unable to be filled by a reliable pharmacy. Now we're stuck without the needed meds for the weekend.

Edit 2: We called this morning to try and get things straightened out and the store manager tried to turn it on us saying we "should have gotten there before 1". We were in surgery post-op and pharmacy hours state they're open until 6. She refused to help us find a solution and blamed everyone else. There was no sympathy for the situation and when I asked for her name so I could escalate the issue, she hung up. Issue has been brought up to corporate and even the customer service rep there was appalled at the way it was handled.

The most laziest places every I swear I stand in line for 10 min just hearing them talking in the back around talking away so I got tired of it and want to self check out amd it was giving me trouble so she told me to come to the register wish I was just Thier if she wasn't just talking her life way maybe she would seen me Thier wish she could get fire bc she never does anything when I'm their anyway!!

I have never had a bad experience with a Rite Aid until moving here. The staff have been very rude, they’ve made me wait 15+ minutes when there were no other customers present, and they’ve ‘forgotten’ to fill or filled my prescription late 3 MONTHS in a row even though it is on auto-refill. I would avoid this place at all costs for regularly scheduled prescriptions.

I was in the ER with my child and they prescribed us an antibiotic. I’ve always used Dubois Rite Aid and the experience was top notch. I went to this pharmacy and was told they needed a prior authorization for the antibiotic my daughter needed. I walked outside and I called the ER. They told me they would call Rite Aid. I went back into the store. Niki - the pharmacy manager - was rude and condescending. She refused to look at the insurance I had listed. She said the ER would not be calling them and then wouldn’t even let me pay cash for my daughters necessary medication. The customer service is terrible here. I won’t ever visit this location again. I do not recommend using this location for your prescription needs.

This pharmacy is never open. The hours keep changing, and never call to tell you that your prescription is ready. Went 3 different times, and it was closed hours before the scheduled hours. Today at 1:00 when hours to close are 5. Dobe with this place.

This Pharmacy has become a joke in our little town. If somebody ask you where you want your prescription called into. If you say Rite Aid they say good luck. Rite Aid tells me my doctor does not respond to refill a prescription. I have never had this problem until Rite Aid. Recently they won’t even answer the phone. When I go to pick up medicine either in my car or standing in line in the store I’m sure to be there at least an hour. Disappointed to have to be concerned about getting our medicine.

This place needs to get it together, I was told my meds would be ready after 3, pulled up to the window, then I was told to wait for another 20 minutes, now understand this was my second trip to Clearfield,because I was told the very same thing, the day before, and I live 25 miles one way away from Clearfield, total b.s.,I will be finding another pharmacy...

Went to pick up my prescription. They handed it to me after I waited in line half a century…… and I went home. Come to find out they gave me 12 of my medication when the package said I was supposed to have 42. I called them and they left me on hold for 30 minutes; never picked back up. So I hung up and called a total of 3 times with them never picking up once. I drove to the pharmacy and the lady “Nikki” told me that I must have lost a portion of my prescription or maybe it was stolen. I asked her to review the cameras and she said “it’s my day off and I don’t have time right now.” She was extremely rude and condescending. I had to call the Boro Police because “Nikki” wouldn’t do anything about it. Only after getting the police involved did they call me and tell me that it was their mistake and that my other portion of my prescription was there the whole time.

They refused to fill my prescription because I wasn’t an “established customer, prescribing doctor is not from the area, and it was a scheduled medication.” As soon as I walked in and said my name the pharmacist instantly said “No, nope, no.” And was shaking her head. The tech proceeded to look on the computer and then went over and whispered to the pharmacist before coming to tell me they refused to fill my medication. First of all, just walk over and tell me why YOU refused to fill it. Second, it is prescribed to me from a doctor- your job is to fill my prescription. Not decide if I need the medication or not!!!! Plus staff were dirty and not dressed in any professional manor what so ever.