F&M Trust

My wife and I are very appreciative of the exceptional service we received at the Norland Avenue Branch of F&M Trust recently. Our F&M representative went the extra mile to help us every step of the way when an internet scam necessitated closing one account and opening a new one. We really like this "home town" bank service! Thank you!

Since early 2013 I have had an outstanding check, and the staff at F & M has been diligent in asking to see if the check has been cashed since then. I'm always greeted with a smile without exception by the tellers and they go above and beyond for me.

Rhetta at F&M Trust was very helpful and professional when I worked with her. She left no questions unanswered and she really made sure that I understood every detail. I highly recommend this bank.

It is so nice to be able to come in and get personal assistance on any issue I have. The ability to work with actual people who are eager to help and offer great customer service is one of the reasons I will stay with F&M Trust.

The staff at F&M Trust are great. They are all very nice and helpful when you need them at any time. Keep up the great work.

The customer service they provide day in and day out is excellent. They deserve recognition for the work they do because they are always willing to go the extra mile.

I've never had a bad experience after 4 years of banking at F&M Trust.

Always willing to talk and take good care of my investments.

They will work with you and understand where you are financially.

Over the top service and friendliness!

Great bank !!! Friendly people,just hate their hours of closing I wish they were open till 5 every day for people who have to work before they're open and are off of work by the time they're closed!! Really makes banking with them suck

No account past.like one.!

The general customer service are ok. From a business perspective the F&M business account model [ fyi franklin link ] , fees , convenience, usefulness, ease of use, it's really under par versus regular expected online banking in 2023. I would not recommend unless they seriously re vamp that whole system. Unless you just have hours to waste to complete simple tasks and operation. Save yourself the headaches and high fees bank with someone else.
Again the face to face operation is great, the phone operation is ok, the online operation is far behind and a big pain honestly only reason why they get a 1 star is because the painfulness of online op.

They get $7k a year in interest on my home loan but can't afford to send me a paper statement for my personal checking.

Called all day (no less than 30 times) for 2 days and got no answer. Tried every published number. Communication is horrible. Still trying to get through to anyone.

Their Service Stinksg! I do not recommend at all! Stay Far far away. Service Stinks!and no one to talk to.
No customer service!

This is one of the slowest drive through banks ever