Powell Plumbing

I manage four four-plexus and a condo in the Moscow Pullman area and Dave/Powell Plumbing has always been very professional and knowledgeable in the several years we have used their services. Even after all these years he was willing to do an emergency weekend call when it was a mater of potentially huge property damages if we couldn't get a plumber out there since the main water shut off valve was broken to the apartment and the other option would have been shutting the main off to the whole four-plex building and tenants being without water for the entire weekend. Marie who coordinates the jobs is very helpful and has always been pleasant to deal with as well. Very nice, hardworking, professional people. Thank you!

After buying a train wreck of a house in Moscow I was in dire need of a good plumber. Brian at Powell came with several recommendations and he came out and gave me a bid.

It was ardous work as the team worked to remodel 60 years of old plumbing. In the end it looks great. I haven't finished the rest of the job and can't wait to try it all.

The team is comprised of true professionals who care about your job. I GREATLY appreciated all their help and insight. I highly recommend this team to all. You will not be disappointed!!!

Jacques

I had an outdoor spiget that was stripped and would not shut off! Powell Plumbing returned my call within 30 minutes, they were at my front door 10 minutes after that, and returned a day later with the parts and did the work! Amazing service - and friendly to boot!

These guys and gals rock. Seriously. They are on top of things. I have never been dissatisfied. I asked them to install a hair washing sink in my barbershop and on a whim I decided to add an impromptu hand washing sink since they were already there. He was fantastic and went ahead and added the extra sink without making me feel bad in the slightest for not thinking about it to begin with. They have also raised all of my shower heads and several other plumbing things around my house and all of their workers are super cool including the chick who answers the phone. You guys rock and thank you for being so willing to work me in ASAP.

These guys were friendly, came in, flushed the toilet once, figured out the problem, fixed it within 10 min. Great service

Excellent and professional service. We use them on most of our building projects and they always deliver a quality product in a timely manner.

Always willing to come help and do a great job.

Quick and wonderful

I had solicited Powell Plumbing to install my disposal and a new faucet as part of the very exciting experience of getting new counter tops.

It was my expectation that in hiring a professional to do this job I would be able to count on their expertise in installation. I was dismayed to find that when the faucet was installed not only did the installer have to leave twice for parts, the product did not function as intended.

I consulted the store from which I purchased the counter, sink, and faucet), I contacted the counter top company, I contacted facility/construction professionals I know in other areas. All were perplexed as to why the faucet was installed if it wouldn’t function, and why I wasn’t contacted when it became apparent the faucet wouldn’t function correctly. Rather I discovered it when I returned from a trip.

When I contacted the counter company, they sent employees out to see if there was an error on their part and if they could make it right, and made it workable for the time being. Moscow building supply contacted me regularly with possible solutions.

When I contacted Powell Plumbing to find out if there was information I didn’t have, I was told that the faucet could be turned but that “it would look weird” and that if I wanted it switched out I would need to pay more for a service call to disconnect it as well as a call to install the new one.

I have worked with people I trust to arrive at an acceptable solution that cost me nothing.

I am disappointed to say the least.

Terrible attitude and interpersonal communication skills! Damaged our property and refused to acknowledge that a mistake was made, or even that the situation could have been handled better on their part.

I called Powell Plumbing because my kitchen sink was clogged.
They sent over a plumber to do the work, but I was unsatisfied with the results. When the plumber arrived he seemed irritated about having to unclog the sink. He ran the snake through my pipes for less than 20 minutes and only ran the sink water for less than a five minutes before determining that the blockage was clear. In total he was there for 30 minutes tops, but I was billed for 2 hours of service. To make matters worst the sink was still clogged the following day. I called another plumber to fix my kitchen sink and they did an excellent job. Not only did they do the job correct, but they also charged me significantly less than Powell. I always pay my bills, but have been hesitant about paying Powell because I feel I was overcharged. For that reason I would not recommend Powell Plumbing to anyone. If my bill gets reduced I would consider changing my rating.

We hired them for a remodel job, they overcharged us for the initial job, and then would not come and finish the rest of the work. We hired another company to complete the job, which in itself was almost impossible, all of the companies that we contacted, said they would not work on anything that these guys had started. Then we had to have the second company, redo what these jokers had already charged us for. We are also filing a BBB complaint, and contacting the city or state, whom ever regulates these guys.