RE/MAX Property Specialists

Heather, Jeff and Debbie were very professional and helpful to help us sell a family home. Heather was very patient and answered all our questions in a timely manner.

We recently worked with Heather to by a lake cottage in the Arrowhead Lake community. Heather was formidable! She was very responsive, courteous, effective and professional. I would recommend Heather to anyone interested in buying a home in that area. The process was seamless, transparent and professionally handled. We had an amazing experience.

Heather was amazing from the beginning to end. She was very patient and spend lots of time with us to find our home. She came very well prepared every time we met and led us through closing seamlessly.

We are very happy working with Heather. Very professional and responsive! Thank you for a great experience and looking forward to working with Heather again in the future!

Jeff and Heather were great, did a fantastic job all the way through closing. I highly recommend their agency if your in the market to by or sell your Pocono property.

Great agency wonderful staff. Would use agian

Excellent service

In May 2017 we listed our house in Arrowhead Lakes with Heather and Jeff Rickert . At that time they shared with us that a fair listing price for our property would be $117,000. After doing $5000 in upgrades to ready the property for sale, we decided to list our property for $95,500 (well below their estimation), by our own decision, in order to move the property quickly. We were aware that the garage roof needed replacing, so we decided on a lower listing price. With all in agreement, it was decided that any potential buyers would be made aware of the reason for the low listing price, and that the garage roof would not be a consideration in further price negotiations. During the process of selling the property the septic system came into question, as it was the 40 year old original system. After the first potential buyer stepped away from the purchase, we decided to replace the septic system at a cost of $3500, and we did not change the listing price. This, we felt, was yet another selling point for our real estate agent to use. A new buyer, who was also represented by Heather as the selling agent, presented us with an offer of our full asking price. During the process of the sale with Heather’s client, through an email, we were asked to reduce our asking price with one of the reasons being due to the garage roof. We replied to the email with our negotiation suggestions. The buyer’s response, which was, “Did you expect that I would pay full asking price?”, was forwarded to us in an email from Heather. This was a direct contradiction to what Heather conveyed to us. Later that evening, we received a cancellation of contract email, with no prior call from Heather! We made multiple attempts to contact Heather through phone calls and emails in order to understand what was going on, but she would not reply. We did not receive any return phone calls or emails from her until later the next day. Days later, in a phone conversation where we were asked to reduce the selling price by an additional $7100, Heather hung up on us after we questioned her on how it was that she could so forcefully express to us the demands of the buyer, but she was not able to communicate to the buyer all that we had done to provide a great purchase for her. We tried to reach out to Jeff after this hang up from Heather, but he never answered or returned our call. Heather would only communicate via text or email after that incident, until she was ready to talk on her terms. In the end, we were told that the buyer would not budge on her demanded price reduction. At that point, we made it known that we felt as if Heather presented us with a full asking price offer in order to prevent a possible bid off, so that there would be no other agent involved and she and Jeff could receive the full 6% commission. On that point, and with the roof being part of the lower price request of the buyer, we requested a reduction in their commission to offset the price reduction that they told us would not come into play because it would be conveyed to prospective buyers that they were receiving an already reduced price because of the roof issue. We ultimately agreed to the buyer’s terms and sold the house to her. We do not recommend using their services, especially not as a seller!

Wanted somebody to call me about a house no one ever got back to me