Mattress Firm Palouse Mall

Tamara was very knowledgeable and extremely helpful in selecting the right mattress for my college senior and at the right price point. She was not over bearing nor pushy. Great service!

Tamara helped me Tremendously with a big worry I had. I needed the delivery date to be pushed out until after we move and she was able to go above and beyond at helping me get that figured out. She was so kind, professional, and genuinely cared about my specific situation and needs. Kristi will be taking over for my ticket that’s being created, and I’m positive that I will also have a wonderful experience working with her. Overall, I’ve encountered nothing but amazing customer service, genuinely caring people, and great work. This is why I keep doing business with Mattress Firm.

Tamara at Matress Firm in Moscow, ID was amazing to work with. We had gone in about a month prior to actually buying a new bed, and she took us around and showed all of the various options. We were handed our own pillows to take bed to bed with us as we tried out the feel of each, and she was extremely knowledgeable and helpful with all of our inquiries. Our experience was so great that when we finally decided to pull the trigger on getting a new bed, we immediately knew who to reach out to. We ended up financing instead of doing one big payment, and the process was so smooth and easy. Hopefully we don't have to bug a new mattress for several years, if we do though, we know who to talk to.

Absolutely wonderful service. Our sales person Johnnie was very helpful in finding us the perfect mattress and staying within our budget. Would recommend this location to anyone hesitant or worried about buying a new mattress. The team here is absolutely amazing.

Tamara and her crew were amazing to work with! Honest, knowledgeable, and very personable! It was one of the easiest buying experiences I’ve had.

Johnny Kim was a great and effective sleep expert. He helped me find a mattress that I liked and was happy with the great price, without being pushed into something. I'll definitely recommend other people and shop here again.

Johnny was polite and very informative. He showed us a wide variety of mattresses along with bed frames. Johnny was very patient and let us decide on the bed we wanted. He was not pushing any particular product or set up. Great source of information about the products and sales Mattress Firm

How can buying a new mattress be a great experience?? It is because of 2 people, Kristi and Johnnie at Mattress Firm in Moscow Idaho …. There are not enough words to describe how awesome of an experience buying our new mattress was! They both were so attentive to our wants and helped us choose the perfect mattress for many nights of great sleep!! Thanks so much!

Great experience at Mattress Firm over in the Palouse Mall. Tamara was very helpful to help us understand the differences between our options as well giving us clear communication for how delivery/haul away will work. With the service and solid return policy, we'll be sure to come back here when we need a new mattress in the future.

Tamara is always happy to assist with the smallest to the biggest issues we are having with our mattress. My son wasn't happy sinking into his Nectar bed and Tamara was able to help him find a better fit by having him try several types and brands. We walked out happy and with a switch of mattress to better his sleep

Very friendly and helpful service. Kristi was very patient as we tried out mattresses. Everything was explained in detail and I felt confident I was getting a quality mattress at the best possible price. I would definitely purchase here again and recommend to anyone looking for a mattress!

Kristi was fantastic! Very friendly, knowledgeable, and helpful! Led my partner and I to the perfect mattress in a very efficient and logical way, while also leaving no stone unturned. Would absolutely recommend her help and the store.

Krysti is absolutely AMAZING! In helping me narrow down options for my new bed, she offered to show me photos & described what each was like... as well as how they could benefit my sleep! She even offered to write everything up so I didn't have to risk a panic attack in an actual store! When I told her I had PTSD & severe anxiety, she was all over it! She deserves a raise for her compassion & willingness to go above & beyond to help this disabled Navy Veteran! Thank you, Krysti!!!

Tamara was so helpful in finding exactly what we wanted and what we needed. She was so patient with us in our decision making. Overall, my experience with Mattress Firm in Moscow, ID was so positive!

Tamara was great she gave us all the options without pushing us into buying something we didn’t want. She made sure all of our needs were met.

Tamara was amazing. She really took our needs and budget into account. As first time mattress shoppers I know so much more than when I went in and I felt supported, cared for, and personally connected with. All the staff greeted me so warmly and kindly I felt confident enough to purchase same day.

Wow!! What an awesome experience. The team was great but Johnny went above and beyond at every turn. Purchased beds for my twin ten year old boys (imagine the headache) but Jonny was patient and very thorough. I’m a customer for life. Thank you mattress firm and Johnny!!!!

My boyfriend and I recently bought a new mattress and frame and we had the best experience with Johnny and Kristi in Moscow and Molly and Delinda in Lewiston. Everyone was such a great help! (:

Great staff that answered all of our questions. Communication was great before and after the sale. I highly recommend stopping in and finding your new Bed.

Great experience working with mattress firm! Our sales lady was amazing and so helpful. Very knowledgeable and willing to help look for the right fit bed for the right fit price!