Petro Home Services

Called at 4:45pm on a cold Monday in January because the heat was broken. I was able to schedule a same day appointment between 7-10pm.

Appreciate that Robert (Tech# 310) ended up arriving early. He identified the problem quickly and replaced the oil pump within an hour. Thanks for the quick response and professional service.

Robert Tech 310 was here today, January 12, 2024. evaluating two furnaces. I have dealt with service people for decades and Robert is the best, the most competent, the most skilled, the quickest and the most, well, superb I have ever encountered and I have been living in the Princeton area since the late 1960s. I would not permit any other technician to service my equipment, Robert is no nonsense. He can diagnose a problem in minutes, and then repair what is repairable. I trust his judgment always. How rare it is to find someone who is the Platonic ideal of the serviceman! Tip for anyone using Petro oil. Request that Robert 310 inspect and service your equipment. You will see the difference between him and all the others. You will thank me.

Our boiler started to short-cycle and overheat the house by constantly pushing more steam into the radiators. Petro dispatched a technician (Robert) the same morning that we put in the call for a repair. He gave detailed explanations of the various modules (autofill, low-water detector, hot water tank interface) and how they _should_ be working as he conducted his diagnosis of the issue. After replacing the clogged circulator and flushing out the pipes of the accumulated sludge that had caused the problem, Robert went on to check and perform preventive maintenance on all the connected systems to forestall any future issues. We were impressed by the quick response and the competence and helpfulness of Petro's technician.

We recently had our hvac system replaced and were very happy with our overall experience. All the people we dealt with were so knowledgeable and professional. Great customer service from the sales, installers, supervisor and tech that was sent out. We are happy with our new system!

Petro was so helpful when my oil tank started leaking. Within a few hours they were here to diagnose and solve my problem. I am very thankful!

We have been enrolled in the yearly service plan for years and years. We got a call to remind us to set up the appointment, and asked for a call ahead to be alerted when the technician was on their way. We got a call the morning of the appointment letting us know that the schedule was backlogged and the time window would shift to later in the day. We got another call within the new window to let us know the technician was on the way. The technician was Rob Durham (#310) and he was quick and courteous, explained what he did, and was also a good sport about keeping our cat from sneaking out the door.

I reach out because my AC wasn't working. The woman that took my call was very polite and helpful in scheduling an appointment. I was able to have an appointment quicker than I expected. On the day of my appointment, Rob (310) was timely and very helpful. He took time to explain what the issue was and options. I would definitely recommend them to diagnose the issue. We haven't gotten pass that stage yet so I can not speak to the quote or replacement yet, but fingers crossed.

Great job as always with Petro Home Services. The lady I spoke with went up and above to get my oil tank filled before it’s due date. I recently had knee replacement and I’m on the mend at home which is requiring my heater to operate more than usual. My wife was scared we would run out of oil before our next scheduled delivery! She made sure to have an earlier delivery to set our minds at ease. Thank you for all your help!

Very prompt response. Representative, Bobby, quickly found and fixed the problem. He had the part my furnace needed in his truck, so he could fix it right away.

Petro employs excellent technicians, as far as I'm concerned. I've been a Nassau Oil customer since 1961 and have always found you pleasant, reliable, and efficient. Keep up the good work!

We have had Petro for a long time after trying so any other oil companies. Their service team is amazing. This service call turned out to be a severe case of EUE (End User Error) aka I forgot that No lights turn on when the boiler is idle and I freaked out because I went to basement and saw no lights. Technician arrived on time and showed me everything was as it should be. In addition to oil, we used them for plumbing service.

I woke up to find that my furnace had stopped working. I was very concerned due to the temperature expecting to drop to 15 degrees. The customer service representative was very patient and understanding. Received and immediate appointment. The repairman is always on time and courteous. Great company and personnel.

I’ve been a Petro customer for many years so when my AC was not working in the morning I called Petro to have it checked out. The tech Rob Durham 310 arrived by 3 pm and quickly resolved my AC problem. Very satisfied, tech was friendly and did a good job.

Over several decades I have had nothing but positive experiences with Petro (formerly Nassau Oil). Even when Petro informed me that they could no longer offer me a service contract for a unit I rent out because my tenant did not purchase her oil from them, the explanation of why they had to cancel that contract made perfect sense. The tech are always polite, knowledgeable and very friendly. When there is a problem, they always explain in detail just what it is and promptly go about getting the problem solved. I have nothing but good things to say about Petro. The oil prices are a little more than others per gallon, but you do get what you pay for in service.

I have worked with Petro for decades and have had only the best of service any time I have called. If they needed to come out; they came out quickly. Since my Dad was also an oil burner man; and a teacher of it to many, I know and understand cold weather woes. In fact, o ne of the men who came to service my burner was taught by my Dad.

Have no problem with Petro being with them for years If I do have a problem I know they will resolve it I have good communication with my oil company Just be happy when the oil prices go back down

The generator mechanic shows so much attention to detail and personal follow up to help solve my ongoing problem! I feel so fortunate to have such a dedicated person working on my generator.
Thank you, Dan!

Our Petro guy was super friendly even though he had to be called out here on a cold Sunday evening. He diagnosed and fixed our problem in record time too. Additionally, he put shoe covers on his shoes to protect our floors. We hope there is no need for another visit other than a routine service call, but in any case, we want him next time.

I came home from work to find furnace not working after checking thermostat, water level and reset button I called for service. The dispatcher was curteous and was able to get someone out within 2hrs. The service repairman was able to diagnose the problem and was also curteous. Both saying thank you for choosing Petro. I did have a service contract that helps as well.

Service came out quickly after I called about an oil leak. Dan was very nice and professional. Afterwards, the tank crew came out and they did a great job disconnecting the tank and hooking up a temporary. They left the area clean.

This is our first winter using Petro and they deliver.