Eide Bailly

Customer service is amazing.

EIDE BAILLY CHARGED ME $1,325.00 FOR A STANDARD TAX RETURN!!!

I had been using Eide Bailly since I graduated college a few years ago. David Frank was always the guy I dealt with, and it was always expensive, and never impressive. I would have to pay about $600 if I recall for a standard tax return in the past. PLUS I would call with what seemed like a simple question during the year and he would "need to check". After hours passed he would call back with an answer and a bill would sometimes follow for something like $100.

In April 2012 David Frank did my taxes as usual, but when the bill came it was for $1,325.00 !!!!!! I was shocked, he said it was because I had got married in 2012 and he "HAD TO CALL" ANOTHER GUY AT ANOTHER EIDE BAILLY IN MINNEAPOLIS, MN TO BE SURE THAT DID NOT REQUIRE SPECIAL CONSIDERATION ON THE TAX RETURN... AND HE BILLED FOR HOURS OF TALK TIME *TIMES* 2 PEOPLE. And the answer was **NO THIS DOES NOT AFFECT THE TAX RETURN!!** IT WAS A WASTED CALL!! And they billed my and my new wife $1,325.00!! Do you know how much that is to a couple newly weds!!!

I asked David if he felt that was fair, and he said YES!!!

My wife and I used this firm to prepare our taxes one year on a family recommendation and they were a total joke. We had to send back our taxes twice because they couldn't even get our names right the first time, and the second time they didn't get our Social Security Numbers right. Given the fact that we sent them our previous two years of returns with our names and SSNs correctly printed all over the returns, it's astounding that such basic errors happened. Who knows what other errors were on that year's returns... On top of that they charged $500 for a very basic return and basically required us to fill out all the boxes on our forms instead of taking all the forms and preparing the taxes. We had to spoon feed them everything and basically did our taxes ourselves. Suffice it to say we never used them again after that.