Dollar Car Rental

I rented from this location over a year ago and was very satisfied. They even upgraded my vehicle free of charge. Thanks Dollar!!!

Got a great car to drive. Had great customer service. Will rent from them again if we need to.

First car had issues after leaving area, tried calling in and that was a total nightmare and absolutely no help took it back to where I rented it from and they were very helpful and exchange the car

I was able to get in and out with my rental

Pretty cool car rental place,

Good prices on Christmas.Staff Not real friendly, but she was working on Christmas day so that might have been the reason.

Rented a Mid size SUV in PHX airport and prepaid the rental to get the discount. Why not. Returned the car early and was told they would not refund the unused balance since I prepaid. Had I NOT prepaid, I would have received a refund. That makes zero sense. I rent a lot of vehicles and just won't use Dollar again. Customer service lady I spoke with on the phone could not provide me this policy in writing or even tell me where I signed and agreed to such policy.

DO NOT rent a car from this facility. Spend a bit more and go somewhere else. I also don’t recommend Thrifty car, they are the same company. I spent five hours on the phone trying for them to remove the insurance from my rental since I had already paid for the insurance through Travelocity. They told me that they cannot remove it and there is nothing they can do. They kept on telling me to call the original place that I got the vehicle from. I tried to get the original location phone number. At the end I had to go full Karen and they finally told me that there is no phone number for the original location that I got the vehicle from. They tried to give me the airport number, hertz phone number and a different airport phone number.

Also their car was sealed stating that it was cleaned and it was not clean at all. There was trash from the prior people renting the vehicle. Worst experience!

To top it all off the guy that was on the counter in the original location was extremely rude!! He threw my debit card saying we have to come back another day. We asked why and he finally told us that they needed a credit card not a debit card. I told him why didn’t he just say that instead of throwing my card he then said does the credit card even have money to pay for the rental....!!!! OMG I had to just walk away and let my partner handle the situation.

I rented a car from Dollar to go home for a funeral, 8/24-8/26. I was overcharged by about $25, and Dollar has failed to make any resolution to the matter even after I spoke on the phone with a representative. The person was not only rude, interrupting me repeatedly while I was calmly and briefly summarizing what happened, but also totally dismissed the issue I am having with Dollar without resolving it or passing me forward to someone who can. This was extremely poor customer service, not to mention that I have been overcharged. I would never rent here again.

Dollar Car rental is the worst. If you return your car early with a full tank of gas they CHARGE you an extra $25.00 per day that you didn't use the car!! They wanted to charge me MORE money to return the car early! What kind of company does this? Also, when you call you don't get anyone in the United States and they won't transfer you to anyone local. Do yourself a favor and rent from a real company.

Absolutely horrible experience. Reserved a car online to pick up at SBN and return in Indy. Got to counter, the lady rudely refused to rent because a Visa credit/debit card is not sufficient if returning the vehicle elsewhere, evidently requires a Visa credit only card. The lady refused to talk to us after that to even discuss options. Walked over to National, great lady and service, was out the door in 5 minutes with the vehicle of our choice. Will never consider using Dollar again.

Please do not rent from here and if you decide to anyway don't pay ahead of time, I was quoted for $484 had an online option to pay half upfront to save $50 and upon returning the vehicle i was forced to still pay $484 after already paying $208.

DONT BOOK ONLINE!!!!This location messed up my itinerary. Scheduled a pick up at their location only to find a note saying they closed one hour earlier..Just avoid booking online. They are never there. Customer service on the phone offered a replacement at fort wayne or Indianapolis.....

Charged 90+ dollars in administration fees for tolls under $25. Customer service was unreachable!