Grand Makel Hotel Topkapı

Lovely 5 stars hotel. The reception team and specifically Burcu was extremely helpful with all the information we asked. Upon arrival we were kindly greeted by a receptionist who did our check in and showed us the room. The hotel is very clean, and you can see staff members cleaning all the areas every day. The restaurant has a breath taking view, and has a delicious salty and sweet breakfast.

Friendly Staff, Some spoke a little English. Had noise in my room, asked to be moved but they didn't move me. They fixed the noise so I could sleep. They only use hand towels as wash cloths. 😂. Keep in mind you're in another country. Download a language app. Hotel is near everything. Walking distance. They have a hotel car service. Suggested by my surgeon.

This is the best hotel l have ever stayed. Next time l will come with my family. Thanks to guest relations miss burcu for her care. She was so helpful.

The hotel is amazing food is good but it can be better. The wiev of restaurant is amazing. Spa center is fantastic. I recommend by yourself or with your family come and visit

Good service people are very friendly clean room breakfast is very good. Thanks to guest relations miss Burcu she was so helpful.

Everyone is very curious and professional. Amazing view from the hotel. Thanks miss burcu she was very helpful

Great ambiance with very friendly staff also very spacious room amazing room services
I would like to give a shout out to this amazing friendly staff that goes by the name burcu who showed me around the hotel ,over all good experience.

My stay was great! Burcu looked after me during breakfast and on my way out of the hotel, she was very friendly!

It was a good experience. We couldnt enjoy spa because we had hair transplant operation. Amazing top floor restaurant.

Was a pleasant stay from start to finish the staff were accommodating and helpful at every point, would recommend to anybody looking to visit to stay at this hotel, what is your the guest relations offices Burcu was very polite and helpful, would 100% stay here again

Our stay at Grand Makel Hotel was really lovely and the customer relation manager Burcu was incredible! She was there every morning to make sure all guests were satisfied! Wonderful stay! Thank you Grand Makel Hotel! ❤

Had an great stay at the Markel burcu was a great host for me and had great advice on the transit and sites to see. Very easy to get downtown using the tram from the hotel. Restaurant was great on the top floor.

Great hotel for the value !
clean rooms, very good room service.
the staff are all very kind and friendly and respectful
the location is a bit far from the downtown but it's easily accessible through the tram and bus lines
and u cant miss their breakfast buffet !!

highly recommended!

Nice hotel, professional and friendly team, clean room. Guest relations miss Burcu, she took great care for us

The hotel is nice and clean. It's located close to restaurants, a pharmacy and a market that's open until very late. The staff is very friendly and even though not everyone speaks English (and we don't speak Turkish), we all made an effort to communicate.
Also, the restaurant has a great view of Istanbul

Service was good, the room service offer was exceptional. I will definitely recommend this hotel to my friends, special thanks to guest relations miss Burcu

Is the best I like it and everyone is nice and friendly I really enjoyed staying in this hotel

Staff members very friendly and service is good. Hotel is very clean and Room cleaning staff members are also very helpful and friendly, and they have very good five star complimentary breakfast so many options and rooftop restaurant Manu food is also good and restaurants staff members are very friendly service. Hotel had very good security system .
There's a very good restaurant near by walking distance and also a general convenience store near by walking distance.
The only thing is staff members doesn't speak English language hard to communication. Hardly Requesting please keep the English spoken staff so guests can communicate. All over everything is very good. I hardly recommend this five star hotel .

Miss burcu she is the best english speaking person in the hotel. Special thanks for her.

The staff have been very friendly, and I have enjoyed my stay here! The food selection at breakfast has been very nice also! Would recommend for someone who is interested in long travels on trams as we are slightly far from the main city! Lovely place overall!!
BURCU has been polite!